Siripuram Ravi

IAM/Security Consultant with 5.5+ years of experience across the full identity lifecycle — implementation, application onboarding, provisioning/de-provisioning, and production support — using Okta, SailPoint IdentityNow (Identity Security Cloud), Microsoft Entra ID, RSA, and PingAccess. Strong hands-on exposure to Single Sign-On (SSO), Adaptive MFA, Conditional Access, SAML, OAuth 2.0, and OIDC protocol integrations.

Senior Associate — Technical Support (IAM) - Tech Mahindra - Hyderabad

(2022-12 - 2026-01)

Client: Telstra

• Delivered L2/L3 production support for SailPoint IdentityNow (Identity Security Cloud) — incident troubleshooting, root cause analysis, and Joiner/Mover/Leaver (JML) identity lifecycle management — while meeting SLA commitments for critical IAM operations.
• Led end-to-end application onboarding: integrated enterprise applications into IdentityNow via connectors, configured provisioning/de-provisioning workflows, validated access controls, and coordinated go-live testing with application owners and business stakeholders.
• Built and maintained PowerShell/Java-based automation scripts for repetitive IAM administrative tasks, custom integrations, and operational reporting, supporting compliance with SOX and PCI standards.
• Configured and supported AD Agents and IWA Agent integrations, and implemented MFA agents, sign-in policies, and Identity Provider routing rules within Okta.
• Partnered with application development teams to configure OIDC client integrations and troubleshoot OAuth/SAML-based authentication issues.
• Performed identity data validation — Okta account status, LAN account counts, OU membership, and email-to-account mapping — and managed L2/L3 queue response within SLA.
• Monitored and actioned Splunk alerts for password resets and daily system health; led dashboard clean-up initiatives to improve application-level issue triage.
• Implemented Org2Org provisioning for new application onboarding in lower environments.
• Enabled Kerberos, HTML, and MFA authentication adapters, and configured CIDR-based authentication chaining and network-level authentication selectors.
• Led the IAM team's new-joiner onboarding process integration with Workday and Sharp, and administered Microsoft Identity Management access controls across the employee lifecycle, including leaver de-provisioning.
• Participated in the Change Advisory Board (CAB) to plan and schedule zero-downtime production changes, following ITIL-aligned change management practice.
• Collaborated with internal monitoring and IT operations teams to establish service monitoring policies, and resolved internal/external application and LDAP-related issues.

Technical Support Engineer - Shiva Technical Services

(2020-07 - 2022-12)

Client: Powermech Projects Private Limited

• Administered user identity lifecycle management in Okta and Microsoft Entra ID, including provisioning, de-provisioning, and account/service-account management using Azure AD Connect and the Okta AD Agent.
• Synchronized user identity data across multiple IAM and HR systems to support accurate creation, update, and deletion workflows.
• Implemented Delegated Authentication and Just-In-Time (JIT) Provisioning for federated application access.
• Built and maintained automation workflows using triggers, schedulers, and JavaScript/BeanShell scripting to support role-based process automation.
• Designed and implemented RBAC, ABAC, and PBAC models to enable customizable, policy-driven access roles across the organization.

B.Tech - Sree Dattha Institute of Engineering and Sciences (2012 - 2016)

Intermediate - Prerana Junior College (2010 - 2012)

SSC - Sree Saraswathi V High School (2010)