SLP Coordinator (Security & Loss Prevention) - Amazon - Fulfillment Center, India
(2024-04)
Lead a 78-member security and loss prevention team, serving as the frontline defense against fraud, theft, and asset loss across a high-volume fulfillment center.
- Coach and develop team members through structured performance evaluations, risk assessments, and individual development plans — building a consistently high-performing security operation.
- Lead end-to-end investigations into inventory theft, employee fraud, vendor misconduct, and policy violations, managing full case documentation in D3 to a legally defensible standard.
- Direct CCTV surveillance operations and structured interviews, and coordinate law enforcement referrals while maintaining an unbroken evidentiary chain of custody.
- Own critical performance indicators — FCHO, DPMO, NFS, Code-5, and transit losses — using data trends to prioritize interventions and drive measurable shrinkage reduction.
- Design and implement data-driven surveillance strategies that raise incident-detection rates and shorten time-to-resolution on active cases.
- Enforce SOPs aligned with GSO policy and Amazon's Code of Business Conduct, and represent security performance in WBRs and MBRs to drive continuous improvement.
- Coordinate daily with security agencies, legal, HR, and operations to keep the facility running smoothly — overseeing access control, badge systems, HRV cage access, vendor relations, and vehicle inspection protocols.
- Led the rollout of upgraded automated security systems, improving detection accuracy and cutting incident response times.
Research Analyst – Loss Prevention - Amazon - Fulfillment Center, India
(2021-07 - 2024-03)
- Managed CCTV operations and conducted in-depth theft and fraud analysis, building investigative case files that held up in legal proceedings.
- Rolled out upgraded automated security systems, strengthening shrinkage reduction through data-driven surveillance methodologies.
- Earned multiple recognitions for outstanding performance and contributions to operational excellence in loss prevention.
Operations Problem Solver - Amazon - Fulfillment Center, India
(2021-01 - 2021-06)
- Managed Critical Pull Times (CPTs) and high-volume daily operational workflows, optimizing vehicle placement and yard flow to keep outbound shipments on schedule.
- Tracked and reported key operational metrics — dispatch timeliness, dock utilization, and vehicle turnaround — to flag bottlenecks and trigger fast corrective action.
- Partnered in real time with transportation, inventory, and shift management teams to resolve operational disruptions and minimize shipment delays.
- Maintained process adherence and SLA compliance during peak-volume periods, strengthening the team's ability to problem-solve under pressure.
Teacher - Orchid English School
(2018-06 - 2019-04)
- Designed and delivered curriculum tailored to individual student abilities, improving learning outcomes across the classroom.
- Built strong parent-teacher partnerships and tracked academic progress to drive continuous improvement.
