Siva Ankadala

Application Support Engineer with 4.5 years of experience in L2/L3 production support for enterprise banking applications. Experienced in incident management, root cause analysis, application monitoring, release validation, SQL troubleshooting, and performance analysis. Proficient in C#, ASP.NET, ASP.NET MVC, Web API, SQL Server, Splunk, Azure Monitor, Azure DevOps, IIS, ServiceNow, JIRA, Git, TeamCity, and Postman.

Strong understanding of ITIL processes with a consistent track record of meeting SLA commitments and improving application stability.

Application Support Engineer at TCS (Present)

• Delivered L2/L3 production support for enterprise banking applications built on Microsoft.NET technologies.
• Performed incident triage, log analysis, debugging, and root cause analysis to restore services within SLA.
• Monitored application availability and performance using Splunk and Azure Monitor, proactively identifying potential issues.
• Supported production deployments, release validation, smoke testing, and environment verification across multiple environments.
• Executed SQL queries for data validation, troubleshooting, and production issue resolution.
• Managed incidents, service requests, and problem tickets using ITIL best practices through ServiceNow.
• Collaborated with development, QA, infrastructure, and business teams to resolve critical production issues.
• Prepared technical documentation, knowledge articles, and SOPs to improve operational efficiency and knowledge sharing.

Bachelor of Technology in B.Tech – Andhra University (2021)