Siva Kumar

Strategic and results-driven IT Professional with 10+ years of experience in enterprise IT infrastructure, SAP coordination, and multi-location operations management. Currently serving as Assistant Manager – IT & SAP, leading complete IT operations across Head Office, multiple manufacturing plants, and R&D centers in India. Expert in infrastructure management, cybersecurity, SAP user coordination, server administration, CCTV surveillance systems, and enterprise network architecture.

Recognized as Single Point of Contact (SPOC) for Pan-India IT operations.

Assistant Manager – IT & SAP - DAEBU AUTOMOTIVE SEATS INDIA PVT LTD - Head Office: Chennai | Plants: Pune, Nashik | R&D: Hyderabad, Khed City

(2019-05 - 2026-07)

• Lead complete IT operations across 5 locations in India including Head Office, Plants and R&D centers.
• Manage and support 300+ users across organization as single IT authority.
• Administer and maintain 6 enterprise Windows Servers including AD, File Server and Backup systems.
• Oversee SAP operations and coordinate with SAP functional consultant.
• Supervise SAP support personnel and monitor ERP system functionality.
• Implement and manage Firewall, Antivirus and Cybersecurity policies.
• Manage and monitor 160+ CCTV cameras across all facilities.
• Design and maintain LAN/WAN connectivity between multiple locations.
• Ensure structured IT asset management and compliance documentation.
• Plan and execute backup strategies and disaster recovery procedures.
• Coordinate with vendors for AMC, procurement and technical escalation.
• Support video conferencing systems and enterprise network printers.

Sr. Technical Support Engineer - CD TECH INNOVATION

(2017-04 - 2019-02)

• Provided Level 2 technical support for enterprise clients.
• Handled complex software and network troubleshooting.
• Delivered phone and email-based technical support.
• Coordinated with Level 1 support teams for escalation management.

Technical Support Engineer - MGS TECHNOLOGIES

(2014-02 - 2016-11)

• Resolved desktop, hardware and networking issues.
• Performed remote troubleshooting and on-site support.
• Maintained technical documentation and support logs.
• Escalated unresolved technical issues to higher support teams.

X - T.C.A Tamil High School

INTER - SV JR COLLEGE

B.com - SV UNIVERSITY