Operations Manager, Scrum master
Send a job offer directly to this candidate
I am a seasoned Banking Operations Leader with over 19 years of experience in Wealth Management, KYC/AML Compliance, Risk & Control frameworks, and end-to-end Banking Operations, Led high-performing team at Wells Fargo. Alongside my core domain expertise, I am a Certified Scrum Master, Agile Practitioner, and PMP-certified professional, with proven success in driving Agile delivery, process optimization, audit readiness, and regulatory compliance across large-scale financial operations.
With a strong track record in stakeholder management, continuous improvement, and digital transformation initiatives, I am now exploring new opportunities where I can bring value and continue contributing at a strategic level. I would be grateful for your support in identifying a suitable role that aligns with my background and expertise.
I’m a certified Scrum Master with around 19 years of experience in the Banking and Financial Services industry, having worked with Wells Fargo and HSBC in various leadership and transformation roles.
During my tenure with Wells Fargo, I led a 34-member cross-functional team in the Wealth and Investment Management domain and played a key role as Scrum Master.
I facilitated all Scrum ceremonies, coached the team on Agile principles, and helped automate routing for over 700 client forms across five Lines of Business, which improved turnaround time by 40% and ensured 100% audit traceability for a BPM workflow automation project
Prior to that, I spent 16 years with HSBC, leading teams in KYC operations and client lifecycle management, where I introduced Agile-style of huddles and dashboards that improved SLA adherence and transparency.
I’m passionate about servant leadership, continuous improvement, and helping teams deliver measurable business value, and I’m excited about the opportunity to bring that blend of Agile delivery and banking domain expertise to organization’s transformation programs.
Project Management Professional, Certified Scrum Master