Last Mile Operation Team Leader at AVANT CAREER PVT. LTD (2024-10 – 2025-04)
- Managed a team of delivery executives, monitored their performance, and provided regular feedback and training.
- Planned and optimized delivery routes to improve operational efficiency and reduce turnaround time.
- Ensured compliance with company policies, safety standards, and customer service quality parameters.
- Handled escalations and resolved delivery-related issues promptly to maintain high customer satisfaction.
- Tracked delivery metrics, analyzed performance data, and submitted daily and weekly reports to management.
- Collaborated with warehouse, dispatch, and customer service teams to streamline end-to-end logistics processes.
- Monitored inventory flow and ensured proper documentation of inbound and outbound deliveries.
Data Entry Operator at ISS FACILITY SERVICES INDIA PVT. LTD (2022-02 – 2023-03)
- Entered and updated accurate data into company databases, spreadsheets, and internal systems.
- Verified and cross-checked data for errors, inconsistencies, or missing information to ensure data integrity.
- Maintained and organized physical and digital records for easy retrieval and compliance.
- Prepared daily, weekly, and monthly reports as required by the operations and management teams.
- Coordinated with various departments to collect, validate, and update necessary information.
- Ensured timely completion of data entry tasks to meet operational deadlines.
- Supported administrative and documentation tasks such as filing, scanning, and record maintenance.
- Handled confidential information with discretion and adhered to company data security protocols.
Warehouse Executive at FPS GLOBAL LOGISTICS PTE LTD (2014-06 – 2019-06)
- Led a team of 20 including tally clerks and forklift drivers, ensuring efficient material movement and safety compliance.
- Planned, organized, and monitored all warehouse operations to meet dispatch and delivery schedules.
- Maintained stock accuracy through regular cycle counts, reconciliations, and ERP-based inventory updates.
- Implemented layout improvements to optimize space utilization and streamline workflow.
- Monitored inbound and outbound logistics, verifying documentation and minimizing turnaround time.
- Coordinated closely with transport, procurement, and customs teams for smooth cargo flow.
- Conducted staff training on warehouse safety, material handling, and documentation protocols.
Logistics Officer at CWT GLOBELINK PTE LTD (2009-12 – 2014-06)
- Prepared and analyzed reports on cargo damages, discrepancies, and over/short-landed shipments.
- Supervised CFS operations including tally clerks, equipment operators, and loading teams.
- Managed import/export documentation ensuring compliance with Singapore Customs regulations.
- Coordinated with shipping lines, freight forwarders, and clients to resolve shipment issues.
- Streamlined inbound cargo receiving and storage processes, reducing dwell time.
- Supported audit procedures and maintained detailed operational and shipment logs.
- Oversaw temperature-controlled cargo handling and ensured product integrity.
- Contributed to cost-saving initiatives by optimizing manpower allocation and container turnaround.
Team Leader at WWD Group (2008-05 – 2009-12)
- Managed a production team of 18 members ensuring adherence to output and quality standards.
- Monitored daily productivity, efficiency, and shift targets through systematic performance tracking.
- Conducted internal quality checks and initiated corrective actions for process deviations.
- Prepared project documentation, daily reports, and audit summaries for management review.
- Trained and mentored new staff on production techniques, safety norms, and SOPs.
- Collaborated with maintenance and logistics teams for smooth production and dispatch flow.
- Implemented lean manufacturing practices that improved process efficiency and reduced waste.
Team Leader at CONTROLTEC EQUIPMENTS (2006-12 – 2008-05)
- Coordinated production planning, material requisition, and manpower scheduling.
- Maintained shift logs, analyzed production performance, and identified bottlenecks.
- Ensured availability of raw materials and tools to prevent downtime.
- Monitored process quality and compliance with ISO standards.
- Assisted in equipment installation, calibration, and preventive maintenance routines.
- Supported management in implementing safety awareness programs and 5S practices.
- Liaised with suppliers and stores for timely material procurement and replenishment.
Production supervisor at EURO PLASTICS (M) SDN BHD (2005-11 – 2006-10)
- Supervised daily shift operations in plastic moulding and packaging departments.
- Ensured production schedules met quality and output standards.
- Coordinated with the maintenance team for quick troubleshooting of machine breakdowns.
- Conducted quality inspections to minimize defects and rework.
- Prepared daily production reports and coordinated shift handovers effectively.
- Trained operators on machine operation, safety protocols, and material usage optimization.
Production Technician at SINGAPORE ELECTRICAL STEEL SERVICES PTE LTD (2000-07 – 2004-05)
- Operated metal stamping and annealing machines ensuring adherence to engineering standards.
- Carried out preventive maintenance, minor repairs, and machine calibration.
- Maintained accurate production logs and reported process deviations.
- Worked closely with QA teams to maintain consistent product quality.
- Supported process improvement initiatives for energy and material efficiency.
- Handled raw material loading/unloading and maintained a safe, clean work environment.
