Sivaraj Muthusamy

To obtain a responsible position in Automobile Service / Customer Support / Workshop Operations in a reputed Heavy Commercial Vehicle or Automobile Dealership, where my technical knowledge, service experience and customer handling skills can contribute to improving service quality and customer satisfaction.

Assistant Manager – Transport / Fleet Maintenance at KCP Engineers Pvt Ltd (2018-03 – Present)

• Handling vehicle fleet maintenance and preventive service planning
• Managing drivers, vehicle allocation and operational monitoring
• Coordinating RTO related works and vehicle documentation
• Monitoring vehicle breakdown support and workshop coordination

Area Service Engineer at Ampere Vehicles Pvt Ltd (2011-03 – 2018-01)

Electric Two Wheeler Manufacturer

• Handling dealer service support across Tamil Nadu
• Providing technical training to dealer service teams
• Managing vehicle complaint analysis and resolution
• Supporting after-sales service operations and customer satisfaction

Customer Care & Collection Executive at N. Mahalingam & Co., Coimbatore (2010-05 – 2011-03)

• Customer follow-up for service satisfaction and payments
• Handling customer complaints and service coordination

Assistant Service Manager at Indoshell TVS Dealer (2005-12 – 2010-04)

• Managing service operations and technicians
• Customer complaint handling and service scheduling
• Ensuring service quality and workshop productivity

Sales Officer – Four Wheeler Division at ABT Limited (2005-01 – 2005-11)

• Handling vehicle sales and customer relationship management
• Demonstration and product explanation to customers

Mechanic (Automobile Technician) at N. Mahalingam & Co., Coimbatore (1997-05 – 2005-01)

• Service and repair of Tractors, Tempo Traveller, Trax and Three Wheelers
• Engine repair, periodic maintenance and breakdown service

SSLC – Government High School, Coimbatore (1993)

ITI in Automobile Engineering – Suguna Institute of Technology (1995)

B.Com – Annamalai University (2001)