AR Specialist - Sun Knowledge - Kolkata, West Bengal
(2025-08 - 2026-05)
Sun Knowledge (Sunknowledge Services Inc.) is a global Knowledge Process Outsourcing (KPO) and Revenue Cycle Management (RCM) company. Founded in 2006–2007, it provides specialized end-to-end medical billing, coding, and healthcare administrative solutions. It caters to both healthcare providers and payers across the United States.
- Maximized revenue by aggressively appealing denied and rejected healthcare claims through targeted communication with US commercial and government payers.
- Resolved complex billing discrepancies, identified denial root causes, and re-submitted corrected claims to accelerate the payment cycle.
- Documented precise claim notes and maintained strict HIPAA compliance while meeting daily productivity and outstanding balance metrics.
AR Caller - AGS Health - Chennai, Tamil Nadu
(2024-12 - 2025-07)
AGS Health is a global Revenue Cycle Management (RCM) company that provides artificial intelligence and tech-enabled medical billing, coding, and analytics solutions for healthcare providers. Headquartered in Washington, D.C., the company operates major delivery centers across India, including locations in Chennai, Hyderabad, Vellore, Tirupati, and Ahmedabad.
- Responsible for analyzing and resolving unpaid, denied, or underpaid insurance claims to maximize revenue collection.
- Actively called major U.S. healthcare insurance companies to identify claim bottlenecks and expedite the reimbursement process.
- Investigated complex claim rejections, corrected billing errors, and filed formal appeals in strict compliance with HIPAA guidelines.
- Collaborated with internal medical billing teams to reduce days in accounts receivable (A/R) and lower overall denial rates.
Relationship Officer - Markai Commercial Brokers - Dubai, UAE
(2024-06 - 2024-11)
Markai Commercial Brokers is a leading Omnichannel Distribution Services Company in the UAE. We are dedicated to assisting banks in achieving their distribution and portfolio enhancement goals efficiently and economically within a high-quality environment.
- Led the sales and distribution of Emirates Islamic Bank credit cards and other banking products.
Branch Administrator - Durga Hero - Malda
(2020-01 - 2024-01)
- Self-motivated, with a strong sense of personal responsibility
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Adaptable and proficient in learning new concepts quickly and efficiently. Skilled at working independently and collaboratively in a team environment.
- Worked flexible hours across night, weekend and holiday shifts.
- Resolved problems, improved operations and provided exceptional service.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated leadership skills in managing projects from concept to Completion.
- Cultivated interpersonal skills by building positive relationships with others. Proven ability to learn quickly and adapt to new situations.
- Paid attention to detail while completing assignments.
- Worked effectively in fast-paced environments.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Was promoted to branch administrator after working as a sales executive for 3 months.
Event Manager - Prism Events and Communications - Kolkata
(2018-01 - 2020-01)
- Oversaw preparation and management of event budgets to deliver at or below projected costs.
- Fulfilled contractual obligations for rehearsal and day of event coordination.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Negotiated with vendors to achieve most favorable terms.
- Liaised with clients to determine exact event requirements.
- Prepared invitations to send out to guest lists.
- Assembled creative and innovative event attractions based on internal capabilities.
- Maintained and built comprehensive database of industry contacts, vendors and venues
- Coordinated florists, photographers, and musicians for events.
- Coordinated with sales and marketing teams to publicize and promote events.
- Coordinated travel and accommodations for event attendees.
- Trained and Supervised event staff to complete tasks on time.
- Negotiated contracts with venues, vendors and suppliers to obtain best rates and services.
- Coordinated transportation and parking arrangements for guests and Vendors.
- Utilized social media to promote events and increase attendance. Researched and identified new vendors and suppliers to obtain competitive pricing.
- Resolved product issue through consumer testing.
- Supervised team of 100 staff members.
- Collaborated with team of Dell in the launching events of Dell Laptops.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
