Associate Manager-Sales - Busybees Logistics Solutions Pvt Ltd. - Kolkata
(2025-06 - 2026-01)
- Drive the MSME business of Kolkata, Howrah and Hooghly.
- Customer accusation and managing all the existing customers to spread and maintain business network.
- Franchise development and support all the existing franchise growth to maintain business network.
- Prepare presentations, price quotes for customers.
- Review and monitor the area revenue performance in terms of actual sales growth and profitability as against targeted numbers, take appropriate steps to reduce deviations if any.
- Direct and monitor the track and trace process of transaction cycle.
- Ensure that billing, collections and reporting activities are carried out as per standard company practices through constant interaction with the customer and accounting team.
- Responding to all customer complaints or queries in an efficient manner.
Regional Transport Manager-East & Northeast - Bajaj Electricals Ltd. - Kolkata
(2023-11 - 2024-11)
- Driving transporter coordinators of east zone to complete the daily tasks.
- Managing CNF staff, transporters and Vendors.
- Planning for vehicles according to the inventory at warehouses and preparing dispatch routes and schedules.
- Ensuring pre-primary and secondary Vehicles are placed as per plan and time.
- Ensuring secondary operations from branch warehouses to the dealer, distributors, retailers and customers.
- Coordinate with the primary transporter for the vehicle placement.
- Coordinate to the transporter and internal team to claim on primary and secondary transporter, do the RCA and share it with SC team to debit transporter.
- Monitoring and coordinating with HO team for primary vehicle unloading at W/H on daily basis.
- Engaging with the secondary transporter on vehicle placement issues daily.
- Compiling and forwarding the secondary delivery performance MIS for the region to HO.
- Reviewing the gap in the delayed delivery and in-transit consignments with the TC and Transporter.
- Ensuring the vehicle placement for appointment-based orders and delivery on time.
- Ensuring all the PODs are received from the transporter.
- Vetting transporter Bills and Ensuring the payment is made to the transporter on time.
- Ensuring the NDC from the transporters quarterly.
- Identifying new transporter for better TAT and cost and Preparing transport agreement.
- Engaging with vehicle maintenance and fright charge audit regularly.
- Coordinating transporter on undelivered consignment along with respective sales team for smooth delivery.
- Providing Freight Provision monthly.
- Monitor return shipment pickup.
- Touring periodically and coordinating with dealers, distributors and retailers regarding deliveries, unloading issues.
Sales Manager-East & Northeast - Smart Express Pvt Ltd. - Kolkata
(2023-03 - 2023-10)
- Drive the MSME business of the entire East and Northeast.
- Spearhead the team by building enthusiasm, listening to feedback, and implementing solutions that ensure we exceed our goals.
- Oversee sales of every service Centre in the region.
- Customer accusation and managing all the existing customers to spread and maintain business network.
- Franchise development and support all the existing franchise growth to maintain business network.
- Prepare presentations, price quotes for customers.
- Review and monitor the area revenue performance in terms of actual sales growth and profitability as against targeted numbers, take appropriate steps to reduce deviations if any.
- Direct and monitor the track and trace process of transaction cycle.
- Ensure that billing, collections and reporting activities are carried out as per standard company practices through constant interaction with the customer and accounting team.
- Responding to all customer complaints or queries in an efficient manner.
Manager-Retail Sales - Gati Kintetsu Express Pvt Ltd. - Mumbai
(2021-12 - 2023-01)
- Leading a team of 8 sales Executive and ensure consistent good performance.
- Review and monitor the area revenue performance in terms of actual sales growth and profitability as against targeted numbers, take appropriate steps to reduce deviations if any.
- New business development and managing all the existing customers to spread and maintain business network.
- Franchise development and support all the existing franchise growth to maintain business network.
- Evaluate profitability of all area customers and key accounts on a periodic basis, identify issues if any, and develop plans to meet the set profitability targets.
- Prepare presentations, price quotes for customers.
- Monitoring market intelligence within the industry in terms of market development, new projects, competitive activity, and new customers.
- Ensure that billing, collections and reporting activities are carried out as per standard company practices through constant interaction with the customer and accounting team.
- Responding to all customer complaints or queries in an efficient manner.
- Sales promotional activities and training of retail team.
Manager-Retail - Spoton Logistics Private Limited. - East & Northeast
(2019-08 - 2021-12)
- Oversee sales and operations of every branch West Bengal, Bihar, Odisha and Assam.
- Ensuring vehicle placement according to customer requirements and last mile delivery on time.
- Coordinating to the mid-mile team for the connectivity of shipment on priority.
- Ensuring collection and submission of POD to the customer monthly.
- New business development and managing all the existing customers to spread and maintain business network.
- Franchise/Channel partner development and support all the existing franchise growth to maintain business network.
- Direct and monitor the track and trace process of transaction cycle.
- Manage and support business accusation and customer relationship management.
- Support the team to drive the acute customer focus and in the business and support the corporate team in developing and implementing the strategy across the functions as per agreed business plan.
- Manage and execute logistics for special projects and new company initiatives.
- Spearhead the team by building enthusiasm, listening to feedback, and implementing solutions that ensure we exceed our goals.
- Monitor and report area performance.
- Reviews daily, weekly and monthly service levels. Provides recommendation and implementation of quality improvement methods.
- Strong working knowledge of applicable logistics automated systems for the assigned function.
Sr.Executive-Retail Sales - Safexpress Private Limited. - Goa & Kolkata
(2015-07 - 2019-08)
- New business development and managing all the existing customers to spread and maintain business network.
- Franchise development and support all the existing franchise growth to maintain business network.
- Ensuring shipment connectivity from service center to mother hub daily.
- Acting as the primary point of contact. proactively interacting with customers to assess performance levels, discuss issues, problems (current & potential) that are affecting business delivery, propose solutions and specific measures to overcome them.
- Make collection calls daily to collect due payment and ensure the payment is received on time.
- Managing and supporting new business implementations and project rollouts.
- Building favorable business relationships with customers to ensure the quality of service exceeds the customers' expectations as based on services level only business can grow further.
- Strong administrative and negotiation skills.
- Conduct staff performance reviews, setting objectives and identifying employee training requirements.
- Taking care of the administration part, operational and financial issues of branches.
Asst.Manager-Corporate Sales - V-Xpress Private Limited. - Baroda
(2014-05 - 2015-06)
- The art of signing and retaining corporate clients as well as raising collection from them keeping in mind to increase sales and revenue.
- Lead a team of 5 branch heads and executives working under mine and ensure all key metrics of performance as per the KPI are met and exceeded.
- Building key client relationships and identifying their key needs.
- Ensuring vehicle placement according to customer requirements and last mile delivery on time.
- Coordinating to the mid-mile team for the connectivity of shipment on priority.
- Ensuring bill and POD submission to the customer monthly.
- Ensuring collection of freight charges according to the contract agreement.
- Review, track and analyze business performance and work for improving performance (revenue, cost, outstanding, relationship and satisfaction).
- Ensuring the efficient running of administration and office procedures and taking care of operational and financial issues of branches.
Executive-Retail Sales - Gati Kintetsu Express Private Limited. - Baroda
(2012-06 - 2014-05)
- New business development and managing all the existing customers to spread and maintain business network.
- New franchise/channel partner development and support all the existing franchise growth to maintain business network.
- The art of retailing is keeping in mind to increase sales and increase profit.
- Experienced in warehousing, transportation and supply chain management.
- Experienced in inventory management and quality control.
- Responding to all customer complaints or queries in an efficient manner.
- Make collection calls daily to collect due payment and ensure the payment is received on time.
- To build and maintain effective relationships with customers and positive relationships with colleagues.
- Making appropriate arrangements to ensure deliveries on time.
Management Trainee - Allied Resins and Chemical Limited Organic
(2011-05 - 2011-06)
Project Title: "A critical study on production and marketing of Allied Resins and Chemical Ltd Organic"
