General Manager - Cambay Hotels & Resorts (A Unit of Neesa Group Company, India) - The Cambay Spa Resort, 36B, RIICO Delhi-Jaipur Highway, Kukas, Jaipur
(2015-05)
Manage the overall operations of a 98-room full-service Cambay property with 7,000-square-foot banquet space as well as supervise sales efforts.
- Generated 3% growth in overall guest satisfaction scores and 7% boost in guest service scores
- Successfully increased revenue per available room (RevPAR) index from 85% to 92%
- Attained the highest guest service scores by completing a full renovation in 7 months
- Improved total guest satisfaction scores by more than 10 points and service scores by 12 points
- Efficiently enhanced productivity in housekeeping, front office, and F&B
General Manager - Prayag Film City (Prayag Group of Hotel and Resorts)
(2014-04 - 2015-05)
Prayag film city hotel has 259 rooms and suites with 20,000 square feet meeting space. Appointed as a general manager by interstate hotels and resorts to manage the property. Aided in presenting the property to potential owners. Handled budget management, forecasting of revenues and expenses, maintenance of assets to First class levels, revenue management, and de-centralization of accounting. Built a performance – efficient team and spearheaded community involvement.
- Played a key role in the substantial purchase of the hotel and was retained by the new management
- Actively involved in brand awareness implementation of the hotel in various local & national sectors like corporate & PSU (public sector units)
- Was successful in constantly increasing the operating profits of the hotel through effective promotions & target market focus
- Successfully branded hotel Prayag and repositioned the company and its outlets in the market place
- Supported new concept for an Italian which became a very active demand in the community
- Facilitated a year-end rate that ranked 5th place out of 10 prayag hotels for overall guest satisfaction
- Efforts and initiatives were proven to drive property improvements from the last survey conducted by the company
General Manager - Swarga Residency (Shree Dhaska Hotel and Resorts, India)
(2012-08 - 2014-03)
Swarga Residency has 65 rooms and suites with 3,000 square feet meeting space. Appointed as a general manager by interstate hotels and resorts to manage the property. Aided in presenting the property to potential owners. Handled budget management, forecasting of revenues and expenses, maintenance of assets to First class levels, revenue management, and de-centralization of accounting. Built a performance – efficient team and spearheaded community involvement.
- Played a key role in the substantial purchase of the hotel and was retained by the new management
- Successfully branded hotel Swarga and repositioned the company and its outlets in the market place
- Facilitated a year-end rate that ranked 5th place out of 4 Swarga hotels for overall guest satisfaction
- Achieved 97.5 percent score on associated opinion versus intrastate hotels annual average of 82.7 percent
- Efforts and initiatives were proven to drive property improvements from the last survey conducted by the company
Food & Beverage Manager - Cambay Hotels & Resorts (A Unit of Neesa Group Company, India)
(2010-04 - 2012-07)
Cambay hotel has 98 rooms and suites with food and beverage revenue. High volume top quality Food & Beverage operation with nightly entertainment, 7,000 square feet meeting and banquet space. Implemented 24-hour in room dining.
Outlets included full service restaurant, lounge, pool bar and grill, room service, in room mini bars, concierge lounge, associate cafeteria, and coffee shop. Manager operating inventories and expenses, forecasting and team development. Developed marketing ads and maintained assets to highest level.
- Increased F&B Revenues and food & beverage profit prior of year
- Drove significant improvement on guest service scores and increased restaurant covers
- Positioned department to achieve Four Diamond status for 2013
- Achieved status of top 15 prayag overall Food & Beverage experience for meeting & Banquets
- Played a key role in reopening Cambay Hotels & Resorts & convention center and communicated its progress amidst strict project deadlines and business key performance indicator (KPLs) across the resort
- Closely coordinated with the General Manager Concerning business activities and progress achievement on or ahead of the set project deadlines
- Ensured continuous improvement and generated a clear succession plan for the business at all levels through training of all department heads
- Maintained solid relationships with strategic alliance and key business partners
- Took part in sales and marketing activities with the general manager and group director of sales and marketing to embed key activities while ensuring strict compliance with company standards at all times
- Ensured efficient revenue and sustained the highest levels of guest satisfaction through outstanding administration of daily operation
- Established a key focus on quality and consistency across the business to deliver utmost guest experience
- Oversaw profit and loss statements and budget process for the entire hotel
- Ensured smooth flow of operation for the rooms Division, including front office, Housekeeping, reservations, bell service, valet, command center, transportation, villa operations, property operations, Hotels security, revenue management, overall guest experience at the Hotels, and owner relations
- Worked on the executive leadership committee, reported directly to the general manager
- Conceptualized and formulated long-range business plans, budgets, and forecasts
- Successfully attained overall front-of-the-house guest experience in a high-touch, high-volume environment
- Guaranteed strict compliance of SOPs with all practices, procedures, and policies throughout the division's business units
- Maximized business performance, defined exceptions, and implemented plans presenting any areas of concern in terms of finances and account
- Dealt with the entire room division as a director of guest service, including the financial performance, sox compliance and Audit
- Held accountability in handling the rooms division which includes the following areas; front office, concierge, VIP services, command center, bell, valet, hotel housekeeping, villa operation, owner relations, security and transportation
Food & Beverage Manager - Uday Samudra leisure Beach Hotel - Kerala, India
(2008-09 - 2010-04)
Cambay hotel has 220 rooms and suites with food and beverage revenue. High volume top quality Food & Beverage operation with nightly entertainment, 23,000 square feet meeting and banquet space. Implemented 24-hour in room dining.
Outlets included full service restaurant, lounge, pool bar and grill, room service, in room mini bars, lounge bar, associate cafeteria, and coffee shop. Manager operating inventories and expenses, forecasting and team development. Developed marketing ads and maintained assets to highest level.
- Increased F&B Revenues and food & beverage profit prior of year
- Drove significant improvement on guest service scores and increased restaurant covers
- Positioned department to achieve Four Diamond status for 2013
- Achieved status of top 03 Uday Samudra overall Food & Beverage experience for meeting & Banquets
Banquets Manager - JP Churchill Hotel & suites (A unit of Eclipse Hotels.UK) - Bangalore
(2006-09 - 2008-08)
Primary responsibility was to increase revenues in all Food & Beverage outlets & the banqueting department of the hotel.
- Developed a focused sales team to quantify on high yield prospective clients for the hotel & developed a generic sales call pattern for servicing of existing & new clients
- Coordinated activities and supported key account representatives through sales blitz across different feeder markets like Mumbai, Goa, and Hyderabad, Delhi etc.
- Actively devised models for visiting guests to increase word of mouth publicity through them
- Personally handled & serviced media personal (print & electronic)
