Sk Singh

Integrated Real-Time Video SDK for Video KYC: Led integration of a two-way video communication SDK to enable secure agent–user conferencing for KYC verification. Managed session lifecycle, permissions, reconnection logic, and error handling, improving call stability and reducing call drop-offs by 10%. Integrated AI-Based Chatbot (Nugget SDK) for In-App Support: Implemented Nugget AI chatbot SDK to provide contextual, real-time user assistance within key app flows.

Handled session management, event-based triggers, and backend token validation, resulting in 18% reduction in user drop-offs in support-related journeys.

Implemented

Backend-Driven Floating CTA Component: Spearheaded A/B testing framework by developing backend-driven floating Call-To-Action component, enabling real-time configuration changes without app releases and improved feature adoption by 10%

Software Development Engineer at fi.money (2023-08 – Present)

• Integrated Real-Time Video SDK for Video KYC: Led integration of a two-way video communication SDK to enable secure agent–user conferencing for KYC verification. Managed session lifecycle, permissions, reconnection logic, and error handling, improving call stability and reducing call drop-offs by 10%.
• Integrated AI-Based Chatbot (Nugget SDK) for In-App Support: Implemented Nugget AI chatbot SDK to provide contextual, real-time user assistance within key app flows. Handled session management, event-based triggers, and backend token validation, resulting in 18% reduction in user drop-offs in support-related journeys.
• Implemented Backend-Driven Floating CTA Component: Spearheaded A/B testing framework by developing backend-driven floating Call-To-Action component, enabling real-time configuration changes without app releases and improved feature adoption by 10%
• Engineered a Reusable Generic Form Framework: Built a configuration-driven form handling system supporting multiple input types (text, numeric, date, password, dropdowns, consent, etc.). Standardized validation logic across flows, reducing duplicate form-related code by 25% and improving development turnaround time for new forms by 30%.
• Developed a Live Face Pre-Call Verification: Implemented a live face verification screen using AVFoundation and Vision frameworks to validate user presence before video KYC initiation. Improved KYC attempt success rate by 15% by handling edge cases such as low lighting, incorrect face positioning, and camera permission failures.
• Designed Document Capture Screen for Bank Account Opening: Designed and implemented a real-time document capture module using AVFoundation, including image quality checks and preprocessing. Reduced document rejection rate by 12% and improved onboarding completion rate by 8%.
• Implemented Runtime Application Self-Protection (RASP) mechanisms: Implemented Runtime Application Self-Protection (RASP) with anti-debugging and jailbreak/root detection to enhance application security.
• Built and Standardized Reusable UI Components: Contributed to modular UI component development, improving design consistency and reducing UI-related regression issues by 15%.

Web Developer at Indegene (2020-02 – 2023-01)

• Developed Responsive Web Pages for Pharmaceutical Clients: Built static and responsive web pages aligned with brand and regulatory compliance standards for global pharmaceutical clients. Improved cross-device consistency and reduced UI defects by 20% through structured layout practices and responsive design techniques.
• Created Interactive jQuery-Based Content Modules: Developed reusable slideshow and interactive content modules using jQuery and JavaScript to support marketing campaigns and product communication initiatives. Reduced manual content integration effort by 25% by modularizing UI components.
• Designed and Optimized Responsive Email Campaigns: Built HTML-based emailers (newsletters, product updates, campaigns) optimized for major email clients including Outlook and Gmail. Improved email rendering consistency across platforms and increased click-through engagement by 10% through responsive layout and testing.

B.Tech in Computer Science – Alliance University, Bangalore (2013-07 – 2017-05)