Smita Naik

I am a Certified Business Analyst. Actively seeking a BA role to leverage analytical and domain knowledge for business impact. I have 10+ years of experience in healthcare operations and administration. Strong background in data reporting, process optimization, and stakeholder coordination. Proficient in tools like Excel, Power BI, and SAP with practical knowledge in preparing dashboards, reports, and process documentation.

Senior Administrative Executive - Sir H. N. Reliance Foundation Hospital and Research Centre - Mumbai

(2014-10)

• Collaborated with clinical departments to streamline nursing operations and administrative processes.
• Designed and maintained Nursing Dashboards and KPIs reports.
• Coordinated meetings, compiled minutes, and tracked project timelines.
• Supported NABH & JCI audit preparation and data integrity maintenance.
• Managed nursing manpower planning, shift schedules, and ESS records.

Billing Executive - Asian Heart Institute and Research Centre

(2012-05 - 2014-10)

• Handled patient billing, coordination with TPA/insurance teams, and cash flow reports.
• Streamlined billing discrepancies and improved customer service handling.
• Maintained accurate patient records, reports, and billing summaries.

Internship - Orissa State Co-Operative Bank

Studied NPAs and financial performance

Hospital Audits Project

Researched different types of hospital audits

Certificate - Business Analytics for strategic Decision Making - IIT Roorkee

PGDM - Healthcare Management - Welingkar Institute (2020)

MBA - Marketing - BPUT University (2012)

B.Sc. - Computer Science - Sambalpur University (2010)