Software Developer (Intern) - PSK Consultancy
(2010-11 - 2012-05)
Experience in software Development Systems, with the last C#.Net, ASP.net, & SQL Server 2000/2005.
- Functional specifications develop and configure.
- Application development using C# & .NET Framework 2.0, 3.5
- The Maintenance Phase after implementation at client's place.
IT Support Executive at Wipro client – Kansai Nerolac paint - Impact InfoTech partner of Wipro InfoTech - Head office
(2013-01 - 2015-04)
Experience in IT management.
- Handle users Queries /problems over phone take ownership of all the calls coming to service help
- Highly skilled in overseeing the development, implementation and administration of help desk policies
- Hands-on experience in documenting and maintaining a knowledge base of technical issues
- Demonstrated experience of managing a technical support team with strategic planning
- In depth knowledge of evaluating tickets to determine trends and escalation paths
- Able to lead, motivate and train IT helpdesk team
- Acted as the main point of contact for the help desk by coordinating tasks and events as required
- Processed requests to achieve targets
- Oversaw help desk personnel to maintain quality of service provided
- Evaluated tickets and administered departmental change manageme
- Maintained logs of complaints and resolutions
- Troubleshoot hardware, software and network communication
- Installed new personal computer systems
- Managed and maintained tickets and work request queue
- Provided support to end-users for common applications including MS Office, Windows
- Maintained hardware and software inventories
- Monitored client side anti-virus software
- Manage Dashboard & generation MIS report with details on complaint logged, status of each
- Reduction of customer &providing 1st time Resolution to Issues.
- Prepare MOM report weekly &work on.
- Knowledge of Active Directory Services; Active Directory Group Policy Objects (GPO); Group Policy Management Console (GPMC); DHCP.
- Managing Backups and Restoration of data Using Symantec Backup Exec 2010 & Windows NT Backup
- Added and removed server roles and features; configured AD Domain Services roles; configured network infrastructure roles; configured file and print services
- Managed local, roaming, and mandatory profiles planed strategy for placing Global Catalogue (GC) and evaluated the need to enable Universal Group Caching. Created the Forest Root domain, and a Child domain in a production environment. Managed an Active Directory site; user and group accounts in an Active Directory environment. Designed, planned and implemented Group Policy, delegation strategies and OU structure.
- Managed user accounts, groups, print queues and controlling access rights using Active Directory.
- Maintaining & creating Email id & managing their mailbox with mailbox Features. Distribution list, license subscription, Shared mailbox, user rights & permissions.
- Manage User Disk Quotas & Sending/ReceivingAble to configure policies for domain users
- Creating groups for differentiate user priority. Maintaining and creating user accounts and groups by assigning Read,Write, Modify, Full access Permissions
- Installation & Configuration of File Server, Manage Shared Folder.
- Performing daily activities like Event logs, Event Comb, Daily Checklist, Filling Backup report.
IT service Executive-L2 at Gammon India IBM client - Future focus infotech
(2015-05 - 2016-12)
Experience in Executive in IT management
- Handle users Queries /problems over phone take ownership of all the calls coming to service help
- Highly skilled in overseeing the development, implementation and administration of help desk policies
- Hands-on experience in documenting and maintaining a knowledge base of technical issues.
- In depth knowledge of evaluating tickets to determine trends and escalation paths
- Acted as the main point of contact for the help desk by coordinating tasks and events as required
- Processed requests to achieve targets
- Evaluated tickets and administered departmental change management
- Maintained logs of complaints and resolutions
- Troubleshoot hardware, software and network communication
- Managed and maintained tickets and work request queue.
- Creating PO in ERP to procurement.
- Monitored client side anti-virus software
- Providing L1 support for link down issue.
- Manage Dashboard & generation MIS report with details on complaint logged, status of each
- Reduction of customer &providing 1st time Resolution to Issues.
- Prepare MOM report weekly & Monthly work on.
- Maintain and update ASSET management.
- Maintaining & creating Email id in Exchange as well as Lotus live
- Manage User Disk Quotas & Sending/Receiving rights.
IT service Assistant-LOREAL India Pvt Ltd-TCS client - Dixit InfoTech (TCS)
(2017-01 - 2017-08)
Experience in Executive in IT management
- Handle users Queries /problems over phone take ownership of all the calls coming to service help
- Providing remote support through phone mail and SSCM tool.
- Maintain and update ASSET management and Asset tagging as per customer requirement ( laptop/desktop/printer /Data card/IP phone and otter pheripherical )
- Working as SSCM/Bit locker environment for deployment of OS.
- Providing L1 support for the VC rooms (Checking Power and cable connections, Try Rebooting the systems, etc.) maintaining checklist.
- Working on HP portal to procurement for HP laptop/Desktop and other accessories.
- use most often, such as specific product lifecycle information and order status
- AS per customer requirement Working as many different application such as Arkadin Academy/air watch/one drive/ Nielson Database/safe net/good work and good Access.
- Managing and derive the Activity as per compliance.
- Providing L1 support for link down issue.
- Providing vendor management such call logging, follow-up with vendor for resolution.
- Creating PO in Speed application to procurement.
- Leading team of 15 engineers responsible for technical support with global emplyees
- Ability to manage and solve customers' issues with tech support team.
- Resolved and provided guidance to engineers for escalated technical issue
- Participated in client and vendor meeting for providing faster resolution.
- Managed daily weekly and monthly dashboard.
- Prepare MOM report for weekly and monthly work on.
- Handled customers issues and manage daily operations at client site.
- Assigning and get task done by the team in giving timeline.
- Identified operational issue and derives goals and plans to address them.
- Co ordinate and focus on goal plan.
- Able to lead, motivate and train IT team
O365-AD management at Lupin IBM client - Future focus infotech
(2017-10 - 2023-01)
Experience in Active directory /office 365/RPA and ITSM support and client application
- Highly skilled in overseeing the development, implementation and administration of help desk policies and Handle users Queries /problems over phone take ownership of to resolving the queries
- Hands-on experience in documenting and maintaining a knowledge base of technical issues.
- In depth knowledge of evaluating tickets to determine trends and escalation paths
- Acted as the main point of contact for the help desk by coordinating tasks and events as required
- Processed requests to achieve targets.Evaluated tickets and administered departmental change management
- Maintained logs of complaints and resolutions. Troubleshoot hardware, software and network communication customer & providing 1st time Resolution to Issues by providing rempte support
- Manage Dashboard & generation MIS report with details on complaint logged, status of each
- Prepare MOM report weekly & Monthly work
