Smitha Kakarala

Leading end-to-end Mainframe Infrastructure and Network Services delivery across multiple global clients. Managing L1, L2, and L3 Mainframe teams, ensuring 24x7 operational support and service excellence. Driving client engagement, service reviews, governance meetings, and stakeholder management.

Mainframe Network Manager - DXC Technology

(2025-07)

• Leading end-to-end Mainframe Infrastructure and Network Services delivery across multiple global clients.
• Managing L1, L2, and L3 Mainframe teams, ensuring 24x7 operational support and service excellence.
• Driving client engagement, service reviews, governance meetings, and stakeholder management.
• Responsible for SLA/KPI compliance, service improvement initiatives, and major incident management.
• Leading Mainframe modernization, migrations, LPAR builds, disaster recovery exercises, and network transformations.
• Providing technical leadership for TCP/IP, VTAM, AT-TLS, FTP/FTPS, and security implementations.
• Coordinating cross-functional teams and customer teams to ensure seamless service delivery.

Mainframe Project Manager - Cognizant Technology Solutions (CTS)

(2023-04 - 2025-06)

• Managed end-to-end Mainframe service delivery for enterprise clients across multiple business domains.
• Led Mainframe Infrastructure and Network teams, ensuring high availability and operational stability.
• Acted as primary customer interface for service delivery, project execution, and transition activities.
• Conducted client governance calls, service reviews, escalation management, and stakeholder communication.
• Managed transitions, knowledge transfer activities, resource planning, and operational readiness.
• Oversaw TCP/IP, VTAM, AT-TLS, FTP/FTPS configurations, troubleshooting, and service improvements.
• Developed operational runbooks, SOPs, and process documentation to enhance service quality and efficiency.