Software Product & Platform Engineering Team Lead at Accenture (2021-10 – Present)
- Led enterprise technical documentation programs supporting large-scale product initiatives, ensuring consistent, scalable, and user-centric information delivery.
- Enhanced product usability and customer adoption through strategic UX writing, online help systems, and workflow-based guidance.
- Built and scaled high-performing technical writing teams through mentoring, performance coaching, and implementation of documentation best practices.
- Drove cross-functional collaboration across product, business, design, and engineering teams to deliver high-quality documentation and release readiness artifacts.
- Leveraged AI and automation technologies to modernize documentation processes, increasing efficiency, consistency, and knowledge accessibility.
- Established structured onboarding and capability-development programs that improved team readiness, knowledge retention, and long-term documentation excellence.
Senior Analyst at Exceleron Software (2021-04 – 2021-10)
- Translated complex business requirements into actionable product specifications, enabling informed decision-making and efficient product delivery.
- Strengthened Agile delivery processes through effective product planning, backlog management, and release documentation practices.
- Improved user adoption and customer success by creating scalable learning and documentation assets across multiple formats.
- Fostered collaboration between business and engineering stakeholders, accelerating requirement clarity, stakeholder alignment, and delivery readiness.
Analyst / Technical Writer at Exceleron Software (2014-10 – 2021-03)
- Established and scaled documentation frameworks, standards, and reusable templates that improved content consistency, governance, and documentation efficiency across product teams.
- Developed and maintained comprehensive user manuals, API documentation, developer guides, and product documentation, enabling faster user onboarding, improved product adoption, and reduced dependency on support teams.
- Strengthened team capability by mentoring new hires, streamlining onboarding processes, and promoting documentation best practices that enhanced productivity and knowledge sharing.
- Contributed to a collaborative and inclusive workplace culture through active participation in employee engagement initiatives and POSH committee responsibilities, supporting organizational compliance and employee well-being.
Technical Writer at Future Focus Infotech (Client: TCS) (2013-12 – 2014-10)
- Developed service manuals, operator guides, and enterprise product documentation that improved end-user understanding, reduced support dependency, and enabled effective product adoption.
- Maintained documentation standards, reusable templates, and rebranding content initiatives, ensuring consistency, compliance, and alignment with evolving business and product requirements.
- Built expertise across hardware and software documentation domains, delivering accurate technical content that supported product usability and customer success.
Technical Solutions Representative at HP GlobalSoft (2010-02 – 2013-12)
- Enhanced enterprise support operations through the development and maintenance of knowledge base articles, training content, and operational documentation.
- Improved information accessibility and troubleshooting efficiency by delivering structured, user-centric technical content.
- Supported customer success initiatives through effective problem resolution and technical communication.
Technical Support Executive at Microland (2008-10 – 2010-02)
- Improved support operations by creating training and process documentation that enabled consistent service delivery and knowledge sharing.
- Resolved customer technical issues involving networking technologies, contributing to service quality and customer satisfaction.
- Established a strong foundation in technical problem-solving, customer engagement, and IT support operations.
