Smitha Thomas
Technical Documentation Lead | Product-Focused Content Strategist | Aspiring Product Manager
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About
Technical Writing Lead and product-focused content strategist experienced in building scalable documentation systems, UX copy, product artifacts, and training content for enterprise products. Skilled at translating business, product, and engineering inputs into clear user guidance, structured knowledge assets, and adoption-focused documentation. Brings leadership experience in mentoring writers, defining documentation standards, supporting Agile product practices, and applying AI-enabled approaches to improve documentation quality and consistency.
Experience
Software Product & Platform Engineering Team Lead - Accenture
(2021-10)
- Lead product documentation strategy and execution for large-scale enterprise initiatives, aligning content deliverables with product goals and stakeholder expectations.
- Drive UX writing initiatives with design and product teams to create clearer UI content, workflow guidance, online guides, and help systems.
- Manage and mentor a team of technical writers; strengthen writing quality through structured coaching, reviews, and reusable standards.
- Partner with business analysts, designers, and engineering teams to convert requirements into accurate documentation, product artifacts, and release-ready content.
- Apply AI-enabled solutions and curate documentation-focused agents to improve standards, consistency, and documentation efficiency.
- Support hiring, onboarding, and capability building for emerging writers through structured training plans and knowledge-sharing routines.
Senior Analyst - Exceleron Software
(2021-04 - 2021-10)
- Led requirement gathering, functional specification, and product planning activities in collaboration with business and engineering stakeholders.
- Contributed to backlog refinement, sprint planning, product increment planning, PRDs, functional documents, and release-support documentation.
- Created training materials, user manuals, video-based help content, and LMS learning modules to support product adoption and user enablement.
- Acted as a communication bridge between business and engineering teams to improve clarity, alignment, and delivery readiness.
Analyst / Technical Writer - Exceleron Software
(2014-10 - 2021-03)
- Established documentation standards, templates, and processes from the ground up to improve consistency and scalability.
- Authored and maintained user manuals, developer documentation, API documentation, and product guides for enterprise users.
- Mentored new team members, supported onboarding, and contributed to team engagement and documentation capability building.
- Served as a POSH committee member while supporting employee engagement and workplace process responsibilities.
Technical Writer - Future Focus Infotech (Client: TCS)
(2013-12 - 2014-10)
- Created service manuals, operator guides, and enterprise product documentation for client-facing use cases.
- Maintained documentation templates, style standards, and product rebranding content updates.
- Built practical exposure to both hardware and software documentation practices.
Technical Solutions Representative - HP GlobalSoft
(2010-02 - 2013-12)
- Managed knowledge base articles, training content, technical templates, and IT operations documentation for enterprise users.
- Built foundational expertise in structured content, problem resolution, and user-focused communication.
Technical Support Executive - Microland
(2008-10 - 2010-02)
- Created technical templates and updated training materials for product support teams.
- Provided technical support and gained hands-on experience with networking devices and customer-facing troubleshooting.
Education
PGDBA - Operations Management - Symbiosis Distance Education
B.E. - Electronics & Communication - VTU
