Smriti Mishra

Senior Business Analyst with over 8 years of experience in the IT industry, specializing in requirement analysis, stakeholder management, and end-to-end project delivery across diverse domains including eCommerce, CRM, SaaS, and government projects. Proven expertise in translating business needs into scalable technical solutions, working within Agile environments, and leading cross-functional teams to deliver high-impact results. Experienced in handling large-scale digital transformation initiatives, including government platforms such as Tele-Law and CMS projects.

A proactive problem-solver with strong communication and analytical skills, committed to driving business efficiency and innovation. Currently seeking a challenging opportunity in a reputable organization where I can leverage my expertise to contribute to strategic growth and deliver value-driven solutions.

Sr Business Analyst - CSC e-Governance Services India Limited

(2024-04 - 2025-09)

• Led and managed multiple government digital transformation projects under CSC ecosystem.
• Worked as Project Lead for Tele-Law Project (Department of Justice), ensuring seamless delivery of legal aid services through digital platforms.
• Collaborated with government stakeholders, district managers, and technical teams to gather, analyze, and document business requirements.
• Prepared BRD, FRD, user stories, and process flow diagrams for various initiatives.
• Played a key role in implementation and enhancement of Content Management System (CMS) projects for CSC portals.
• Ensured alignment of project deliverables with compliance standards and government policies.
• Conducted UAT sessions, stakeholder demos, and training for end users and field teams.
• Monitored project timelines, risks, and deliverables while following Agile/Scrum practices.
• Acted as a bridge between technical teams and government departments to ensure clarity in requirements and smooth execution.

Sr business analyst - Maven Technosoft Pvt ltd

(2022-09 - 2024-01)

I have worked in my last company as Sr Business Analyst cum Ass. project manager. I have worked on Jira tool and agile methodology for Aviation industry.

Business Analyst - Webkul Software

(2021-06 - 2022-09)

Business Analyst

Sales & Business Development Manager - Techbuddies IT Services Pvt Ltd

(2020-12 - 2021-07)

Here my job role is to create leads and sales generation. I usually manage HR department also.

IT Operation Executive - Teleperformance

(2018-05 - 2018-12)

My Role was there, to create business for client. Lead Generation, sales executive

MBA/PGDM - MIT-School of Business(MITSOB), Pune (2020)

B.Tech/B.E. - Bachelor of Technology / Engineering - Uttar Pradesh Technical University (UPTU) (2016)