Snega S

Detail-oriented Business Analytics Analyst with a Master's degree in Computer Science and hands-on experience in data research, quality assurance, report analysis, and process-driven operations. Skilled in utilizing SQL, Advanced Excel, and structured workflows to evaluate factual data, validate large-scale records, and resolve operational issues guided by established SOPs and precedents. Adept at managing daily tasks against strict SLAs, maintaining risk and control awareness, and communicating technical findings concisely to cross-functional teams.

Process Associate – Data Research and Operations at Pathfinder Business Analysis (P) Ltd (2025-03 – 2026-06)

• Evaluated factual information and operational precedents to resolve routine data discrepancies, perform root-cause analysis, and improve overall data accuracy.
• Executed SQL queries and Advanced Excel functions (VLOOKUP, XLOOKUP) to validate large-scale databases, eliminate errors, and maintain strict data quality standards.
• Managed daily operational deliverables and research requests, ensuring 100% compliance with established SLAs, quality frameworks, and client processing guidelines.
• Maintained awareness of operational controls and compliance requirements while following Standard Operating Procedures (SOPs) to safeguard client data integrity.
• Partnered with team managers and cross-functional teams to exchange process-related information concisely, address client inquiries, and implement task solutions.
• Managed proprietary database platforms (Spartaxx) to keep client fact sheets, verification records, and job aids structured and up to date.

Master of Science (M.Sc.) in Computer Science – PSG College of Arts & Science

Bachelor of Science (B.Sc.) in Computer Science – PSG College of Arts & Science