Sneha Chavan

Results-driven Administration & Operations professional with 20+ years of progressive experience spanning office management, facilities, procurement, corporate travel, and Microsoft cloud subscription renewals. Proven track record of managing multi-location operations, leading cross-functional teams, optimizing vendor contracts, and ensuring ISO/regulatory compliance. Adept at driving process improvements and building strong stakeholder relationships in both corporate and multinational environments.

Office Administration & Renewals Specialist - Leaping Frog Solutions Pvt Ltd

(2023-03)

• Manage end-to-end renewal lifecycle for Microsoft product portfolio, ensuring on-time renewals with zero lapses.
• Collaborate with Account Executives and Customer Success Managers to prepare and deliver accurate renewal quotes.
• Proactively engage customers 15-30 days before subscription expiry to review options and secure commitments.
• Identify upsell, cross-sell, and co-terming opportunities during each renewal cycle to drive revenue growth.
• Maintain renewal forecasts and accurate subscription data in Salesforce CRM.
• Create and manage invoices for Microsoft 365, Azure, and related cloud services; track active subscription billing cycles.
• Monitor license usage and adjust billing accurately for upgrades, cancellations, and renewals.
• Review and reconcile invoices from Microsoft distributors (Redington, Crayon); ensure profit margins and pricing accuracy.
• Track Microsoft Partner rebates and CSP incentive programs; submit claims and coordinate eligibility with Microsoft portals.
• Oversee daily office operations, AMC contract coordination, asset tracking, and vendor relations.
• Plan and execute internal office events, meetings, and staff engagement activities.
• Implement process improvements in admin workflows to boost operational efficiency.

General Manager – Administration, Procurement & Travel - AQuity Solutions India Pvt Ltd (formerly MModal / CBay Systems India Pvt Ltd)

(2007-01 - 2021-11)

Multinational healthcare company; 14+ years leading enterprise-wide admin, facilities, procurement, and travel operations.

• Led administration, facilities, procurement, and travel functions across multiple office locations; ensured regulatory and ISO compliance.
• Oversaw end-to-end office setup and expansion projects including office relocations, system upgrades, and organizational restructuring.
• Managed vendor negotiations, annual maintenance contracts, and procurement of IT & non-IT assets, achieving cost optimization.
• Administered corporate travel: ticketing, hotel bookings, visa processing, and expense management for a multinational workforce.
• Supervised, mentored, and conducted performance reviews for administrative teams; developed career growth plans.
• Ensured workplace safety, physical security, and ISO compliance standards across all sites.
• Prepared executive-level reports, presentations, and materials for senior leadership and key stakeholders.

International Counter Executive - Lawson Travel & Tours (I) Pvt Ltd

(2005-12 - 2007-01)

• Managed international ticketing and travel arrangements for corporate clients; coordinated with airlines for reservations and customer support.

Travel Executive - Cox & Kings (I) Pvt Ltd

(2005-09 - 2005-11)

• Assisted clients with travel bookings, visa applications, and customized itinerary planning.

International Counter Staff & Customer Care Executive - Trade Wings Ltd

(2001-12 - 2005-08)

• Handled international travel bookings, customer queries, and corporate travel requirements.

Counter Staff - Travel Wise

(1997 - 2001-11)

• Managed passport processing, airline reservations, and travel planning for clients.

BBA - Bachelor of Business Administration - Premier College

Diploma - Computer Applications - Soft Cat Institute