Sneha Chilkapure

Detail-oriented and performance-driven Data Analyst / MIS Executive with hands-on experience in data reporting, business operations, CRM systems, and client lifecycle management. Currently working at Justdial Pvt. Ltd., supporting sales and operations teams through accurate data updates, MIS reporting, and structured follow-ups.

Strong working knowledge of Advanced Excel, SQL, Python (Pandas – basics), Power BI, and Tableau. Actively seeking entry-level Data Analyst, MIS Executive, Operations Analyst, Reporting Analyst, or Junior Business Analyst roles.

Customer Relationship Executive at Justdial Pvt. Ltd. (2024-07 – Present)

• Manage end-to-end client communication, onboarding support, and service explanation.
• Handle objections, resolve customer queries, and maintain long-term relationships.
• Maintain, validate, and update client, sales, and lead data in CRM systems.
• Support sales and operations teams through structured follow-ups and MIS reporting.
• Maintain daily call logs, activity trackers, and performance reports using Advanced Excel.

MIS Executive at Arrise BPO Solutions (2022-06 – 2023-08)

• Prepared daily, weekly, and monthly MIS reports for management review.
• Performed data cleaning, validation, and reconciliation to improve data accuracy.
• Coordinated with internal teams to resolve data discrepancies.
• Shared operational insights and performance summaries with senior management.

Bachelor of Technology in Information Technology – Wainganga College of Engineering & Management (2021 – 2024)

Diploma in Computer Technology – Priyadarshini Polytechnic College (2019 – 2021)