Sneha M

Psychology and Economics graduate transitioning into supply chain and logistics, with hands-on experience resolving order fulfillment issues, delivery exceptions, and rescheduling requests at Walmart Global Tech. Skilled in root-cause troubleshooting, cross-functional coordination, and translating operational data into process improvements. Backed by market research experience, an HR Analytics certification, and strong analytical and communication skills.

Resolution Coordinator at Walmart Global Tech (2026-06 – Present)

On-site

• Handled ~500 combined customer chats/month on missing items, rescheduling, and delivery discrepancies, maintaining 80% CSAT with average handling time under 750 seconds.
• Escalate unresolved delivery and fulfillment issues to the relevant logistics teams, ensuring critical cases are routed and resolved without delay.
• Track recurring issue patterns and flag trends to support process improvement in the resolution workflow.
• Maintain accurate case documentation, contributing to smoother inventory reconciliation and customer trust.

Research Market Analyst at Lemici AI (2025-06 – 2025-07)

Remote

• Conducted industry research on sectors such as pharmaceuticals, mapping companies, ministries, and production processes.
• Developed a business report on online platforms (e.g., Meesho), analyzing revenue and engagement data to support startup pitches.

Event Host & Game Master at Breakout Escape Rooms (2024-10 – 2025-04)

Part-time

• Hosted 100+ games and 10+ corporate and social events, delivering a seamless, memorable guest experience.
• Gained hands-on experience in event planning, coordination, and time management.

Intern at Ummeed Deaddiction and Rehabilitation Center (2024-04 – 2024-05)

On-site

• Delivered awareness sessions for individuals aged 18-50 dealing with addiction, promoting practical recovery strategies.
• Observed individual therapy sessions, gaining insight into psychological and social factors in addiction treatment.

Bachelor of Arts in Psychology and Economics – Christ (Deemed-to-be University) (2023-07 – 2026-05)

2nd PUC in Arts/Humanities – Christ Junior College (2021-08 – 2023-04)

10th Grade in ICSE – St. Francis De Sales Public School (2017-06 – 2021-05)