Sneha Nagpal

Dedicated and service-oriented guest relations associate with 1 year of experience at the Leela Ambience Gurugram Hotel & Residences and 6 months of experience in the Oberoi New Delhi Hotel. Recognized for delivering exceptional guest experiences, personalized service, and proactive problem-solving. Consistently acknowledged by guests on a revinate for outstanding hospitality and guest engagement.

Guest Relation Associate - Leela Ambience Gurugram Hotel & Residences - Gurugram

Worked as a guest relation associate handling guest requests with expertise. Recognized as the most acknowledged employee by guests. Awarded the Revinate Star for 8 months of outstanding performance.

• Handled guest requests and queries with professionalism
• Maintained confidence while interacting with guests
• Enhanced guest experience through personalized service
• Received 49 recognitions in the first month
• Achieved highest feedback score of 81 in a month
• Managed front desk operations including check-in and check-out
• Awarded Revinate Star for more than 8 months continuously

Guest Relation Associate - Oberoi New Delhi Hotel - New Delhi

Gained 6 months of professional experience in guest relations and hospitality services.

Schooling - Little Angles School

Diploma - Aviation and Hospitality - Franklin Institute