Sneha Pandey

Accomplished professional with extensive experience in retail sales and customer service, known for delivering exceptional client satisfaction through expert styling advice and trend forecasting. Demonstrates strong leadership and team coordination skills, effectively managing front office activities and inventory processes to ensure operational efficiency. Adept at facilitating communication between customers and support teams, driving stakeholder engagement, and developing tailored solutions to enhance customer retention.

Committed to leveraging fashion history knowledge and event coordination expertise to achieve organisational goals.

Junior Fashion Consultant at Suta Private Limited (2025-12 – Present)

• Provided personalized styling advice to over 50 clients monthly, increasing customer satisfaction by 15%.
• Managed inventory and visual merchandising for new collections, resulting in a 10% uplift in sales for promoted items.
• Utilized CRM software to track client preferences and purchase history, enhancing tailored recommendations.
• Assisted in organizing and executing in-store fashion events, boosting foot traffic by 20% on event days.
• Collaborated with senior consultants to develop seasonal style guides, improving team efficiency and client engagement.
• Resolved complex customer service issues, maintaining a 95% positive feedback rate.

Certificate Course in Front Office Associate – Tata Strive Extension Center, Behala

Higher Secondary – West Bengal Council of Higher Secondary Education, West Bengal