Sneha Parbeen

Results-driven Salesforce Business Analyst with 1 year of hands-on experience in CRM implementation, process improvement, and data analytics. Skilled in gathering requirements, designing scalable solutions, and bridging communication between technical and business teams. Experienced across Sales Cloud, Service Cloud, and Marketing Cloud, with expertise in Agile/Scrum, SDLC management, User Stories, BRDs, FRDs, SRS, Acceptance Criteria, GAP analysis, and UAT support.

Recognized for delivering optimized processes, clear documentation, and actionable insights that drive efficiency, user adoption, and successful Salesforce implementations.

Salesforce Business Analyst at Not specified (Present)

Salesforce Business Analyst providing CRM implementation, process improvement, and data analytics services.

• Collaborated with cross-functional teams to analyze and document business requirements for Salesforce implementation and enhancements.
• Led requirement-gathering sessions with stakeholders to define User Stories, Acceptance Criteria, and Business Process Flows.
• Designed and deployed dashboards and reports to track KPIs and monitor business performance.
• Supported end-to-end testing processes, including UAT, to ensure Salesforce solutions met business objectives.
• Provided ongoing training and support to users, increasing adoption rates and system efficiency.
• Conducted detailed analysis of existing Salesforce environments, identifying areas for improvement and optimization.
• Created process flow diagrams and data models to support business decision-making and system designs.
• Acted as a liaison between technical teams and business stakeholders, ensuring effective communication and project success.

Technical Support Executive at Norton Antivirus (2023-01 – 2026-04)

Delivered end-to-end technical and subscription support for Norton Antivirus, resolving complex customer issues with efficiency and high satisfaction.

• Delivered end-to-end technical and subscription support for Norton Antivirus, resolving complex customer issues with efficiency and high satisfaction.
• Maintained high ticket volumes while consistently meeting SLA targets, applying problem-solving and analytical skills to streamline workflows and improve service delivery.
• Acted as a liaison between customers and technical teams, translating non-technical issues into actionable solutions.

Bachelor of Commerce in Commerce – Guwahati University