Sneha

Operations and reporting professional with experience in customer support environments, Excel reporting, performance tracking, and workforce coordination support. Skilled in Microsoft Excel, reporting dashboards, SLA tracking, data analysis, and operational support. Strong understanding of workforce management concepts, reporting processes, and queue coordination. Seeking opportunities in MIS, Reporting, Operations Analyst, Workforce Coordinator, and entry-level WFM roles.

Senior Representative Operations - Concentrix (Google Client) - Hyderabad

(2023-12 - 2025-12)

• Supported daily operations and customer service processes in a high-volume contact centre environment
• Prepared Excel-based reports for attendance tracking, productivity analysis, and operational monitoring
• Assisted in workforce coordination activities including queue monitoring and schedule tracking
• Worked with team leaders and operations teams to support SLA and KPI targets
• Created operational reports using Pivot Tables, XLOOKUP, and reporting dashboards
• Performed data analysis and generated daily and weekly reports for stakeholders
• Supported escalation handling and operational coordination during peak business hours
• Collaborated with cross-functional teams to improve operational efficiency and reporting accuracy

Content Moderator - Concentrix (Google Client) - Hyderabad

(2022-09 - 2023-12)

• Maintained high accuracy in content moderation while ensuring strict policy compliance
• Achieved promotion to Real-Time Analyst within 12 months based on performance excellence
• Demonstrated strong analytical ability and attention to detail in quality monitoring

M.E - Power Systems & Power Electronics - Chaitanya Bharathi Institute of Technology (2020 - 2022)

B. Tech - Electrical & Electronics Engineering - Sree Chaitanya College of Engineering (2014 - 2018)