Head – Sales Support / Order Execution / Order Management (OEM & Aftermarket) at Excel Controlinkage Pvt. Ltd. (Present)
- Lead demand forecasting and Sales & Operations Planning (S&OP), aligning customer demand with production capacity and providing validated forecasts to PPC for MRP-driven manufacturing planning.
- Led and mentored a team of 5 to drive high-performance sales support operations, improving efficiency and turnaround time across order management processes.
- Managed end-to-end order lifecycle (order receipt to delivery) for OEM & aftermarket segments, ensuring high accuracy and on-time execution.
- Owned and managed key customer relationships across PAN India, ensuring retention and consistent business continuity.
- Managed a total annual revenue portfolio of ~₹220 Cr, ensuring seamless execution, fulfilment, and delivery commitments across OEM and aftermarket segments.
- Drove incremental revenue growth by identifying upselling opportunities and securing repeat orders from existing customers.
- Ensured seamless order fulfilment, billing, and dispatch coordination, minimizing delays and enhancing customer satisfaction.
- Acted as a central point of coordination between sales, production, logistics, and finance, ensuring smooth and timely order execution.
- Streamlined order management and billing operations by reducing process bottlenecks, ensuring high invoicing accuracy, and maintaining compliance standards to improve overall operational efficiency.
- Resolved customer escalations effectively while driving process improvements that reduced lead time, strengthened client relationships, and enhanced overall service delivery standards.
Business Head – Institutional Key Accounts at Raisoni Group of Institutions (2014-02 – 2019-07)
- Expanded the institutional key account portfolio from 14 to 72 clients, contributing to a 70% increase in profitability within two years through strategic account acquisition and improved service delivery.
- Achieved 100% customer satisfaction and account retention through strong service governance and quick issue resolution.
- Directed and executed 4,000+ large-scale examinations across Maharashtra. (Major Clients - TCS iON, Sify Technologies, MeritTrac, NSEIT Limited etc).
- Built, coached, and supervised high-performing teams; enhanced operational workflows across six locations to improve efficiency and service quality.
- Oversaw P&L management, billing, and recovery while ensuring compliance and smooth execution of academic and evaluation services.
Multiple roles in customer handling, business development, technical support, team coordination, and client management at Artefact Projects Ltd., Octamec Engineering, Walk-in Solutions, Convergys India, K & J Associates (2002 – 2014)
Held roles across customer handling, business development, technical support, team coordination, and client management with organizations including Artefact Projects Ltd., Octamec Engineering, Walk-in Solutions, Convergys India, and K & J Associates. Built foundational expertise in customer service delivery, cross-functional communication, operations & Order Management.
