Snehal Tembhre

Finance Operations Leader with 11+ years of experience managing global Order-to-Cash (O2C), Quote-to-Cash (Q2C), Accounts Receivable, Collections, Billing, Cash Application, and Shared Services operations across diverse business environments. Proven ability to lead high-performing teams, manage complex finance operations, and improve business outcomes through process optimization, automation, governance, and continuous improvement initiatives. Strong expertise in driving working capital improvements, enhancing cash flow, reducing operational bottlenecks, resolving customer and stakeholder challenges, and delivering scalable finance solutions.

Recognized for strategic stakeholder management, transformation leadership, and building collaborative partnerships with cross-functional teams to achieve operational excellence and sustainable growth.

Pricing & Support Supervisor at Ecolab (2026-02 – 2026-06)

• Supported Pricing Operations by coordinating issue resolution, business requests, and daily service delivery activities.
• Participated in UAT and RCA discussions with cross-functional teams to support process improvements and resolve operational challenges.
• Assisted in team coordination, issue prioritization, and stakeholder communication to ensure timely delivery of pricing support activities.

Management Trainee (Contracting/Quoting) at Genpact (2023-05 – 2026-01)

• Directed day-to-day finance operations, leading a team of analysts to ensure accurate financial processing, timely delivery, and adherence to defined KPIs, SLAs, and operational targets.
• Provided coaching & performance guidance to members, driving productivity improvement, quality enhancement, and continuous capability development.
• Managed operational reporting, including backlog analysis, aging reports, productivity dashboards, and performance metrics to support data-driven decision-making and operational governance.
• Directed end-to-end invoice, payment, and reconciliation activities, ensuring accuracy, timely processing, and compliance with business requirements.
• Conducted regular performance reviews, provided actionable feedback, and supported team development through performance management initiatives.
• Performed month-end operational checks, resolved accounting-related queries within agreed timelines, and ensured compliance with SOX controls and statutory requirements to support audit readiness.
• Coordinated month-end close activities, including report preparation, operational scorecards, and stakeholder updates to ensure financial closure.
• Investigated customer complaints and operational issues, performed root cause analysis, and implemented action plans to improve customer experience.

Subject Matter Expert (Billing) at CDK Global (2019-06 – 2023-04)

• Managed complex billing operations by investigating discrepancies, resolving invoice-related issues, and ensuring accurate and timely invoice generation to support efficient billing cycles.
• Directed critical billing escalations by partnering with cross-functional teams to drive timely resolution, improve accuracy, and enhance customer satisfaction.
• Provided subject matter expertise and operational support to team members for complex billing cases, strengthening process compliance and improving resolution efficiency.
• Managed end-to-end Accounts Receivable activities, including invoice processing, payment reconciliation, write-offs and dispute resolution.
• Supported month-end close activities by validating invoices, resolving billing discrepancies, and ensuring accurate financial reporting.
• Collaborated with internal stakeholders to streamline invoice and payment processing, contributing to improved cash flow management and operational efficiency.

Sr. Contract Administrative (Collections/cash app) at UPS Logistics Pvt. Ltd. (2015-04 – 2019-04)

• Managed high-volume invoice processing and cash application activities using HighRadius, SAP, ARCS QWS, Mainframe, and Oracle Applications, ensuring accuracy, timeliness, and compliance with financial processes.
• Supported Credit Management and Get Paid operations by managing customer disputes, preparing aging and reconciliation reports, and driving timely resolution of outstanding balances to optimize cash flow.
• Managed a $10M+ Accounts Receivable (AR) portfolio comprising 500–600 customer accounts, driving timely collections, reducing outstanding balances, and ensuring effective dispute resolution.
• Led regular AR review meetings with business leaders, account managers, and sales teams to evaluate customer financial health, monitor payment trends, identify risks, and develop proactive collection strategies.
• Supported credit control activities including dunning process execution, issuance of payment reminder notices, escalation of delinquent accounts, and implementation of service restrictions for non-payment in alignment with business policies.

MBA in Business Administration – SGBAU University - Amravati

B.Com. – SGBAU University - Amravati