Snehashis Mondal

Detail-oriented and quality-focused SAP Manual Tester with strong knowledge of Software Testing Life Cycle (STLC), Software Development Life Cycle (SDLC), and defect management. Skilled in creating and executing test cases, identifying and reporting defects, and validating SAP business processes. Familiar with SAP modules such as MM, SD, and FICO, ISU BILLING along with functional, integration, regression, and user acceptance testing (UAT).

Proficient in using defect tracking tools like Jira and Azure DevOps. Strong analytical, problem-solving, and communication skills with a commitment to delivering high-quality software solutions. Eager to contribute to a dynamic organization while continuously enhancing SAP testing expertise.

SAP TESTING - TATA CONSULTANCY SERVICES - KOLKATA

(2021-10)

An SAP Manual Tester validates SAP applications to ensure business processes work correctly and meet requirements before deployment.

• Review business and functional requirements.
• Create and execute manual test cases and test scenarios.
• Perform functional testing.
• Perform integration testing.
• Perform regression testing.
• Perform system testing.
• Perform user acceptance testing (UAT).
• Identify, document, and track defects using defect management tools.
• Verify bug fixes by performing retesting.
• Work closely with functional consultants, developers, and business users.
• Prepare test reports and maintain testing documentation.

Senior Process Associate - TATA CONSULTANCY SERVICES - KOLKATA

(2019-04 - 2021-09)

• Assisted customers with product selections and inquiries.
• Maintained inventory levels and organized merchandise displays.
• Processed sales transactions using point-of-sale systems.
• Collaborated with team members to enhance customer service experience.
• Conducted product demonstrations to educate customers on features.
• Trained new associates on store procedures and policies.
• Participated in promotional events to drive store traffic and sales.
• Worked with fellow sales team members to achieve group targets.
• Provided accurate information about products, prices and services.
• Maintained up-to-date knowledge of store merchandise and policies.
• Trained new team members in cash register operation, stock procedures, and customer services.

Process Associate - TATA CONSULTANCY SERVICES - KOLKATA

(2013-01 - 2019-03)

• Assisted customers with inquiries and resolved issues promptly.
• Managed customer accounts and processed transactions efficiently.
• Trained new team members on company policies and procedures.
• Maintained detailed records of customer interactions and feedback.
• Collaborated with team to enhance service delivery and customer satisfaction.
• Utilized CRM systems to track customer requests and follow-ups.
• Provided product information and recommendations to customers effectively.
• Addressed escalated complaints, ensuring positive resolutions for clients.
• Provided excellent customer service to resolve customer complaints in a timely manner.
• Developed strong customer relationships to encourage repeat business.
• Identified areas of improvement in customer service processes and suggested changes accordingly.

Business Associate - AARGEE STAFFING SERVICES(P) LTD - KOLKATA

(2011-06 - 2013-01)

Dealer Help line support executive - AEGIS (P) LTD - KOLKATA

(2009-11 - 2011-06)

Have experience in Aegis working as Dealer Help line support executive. In this support role we have to provide support for the dealers for their retail market activity. Like provide support for recharge process for dealer to retailer account and need to explained transaction process for smooth work.

BA(G) - UNIVERSITY OF CALCUTTA (2009-01)