Snehil Asthana

Customer Support & IT professional with 13+ years of experience in desktop support, e-commerce operations, and digital workflows. Skilled in AI tools (Chat GPT, generative AI), Power BI, WordPress, and client communication via chat and email. Comfortable working across hardware, software, and networking environments, with a track record of solving technical issues quickly and keeping customers satisfied.

Customer Support Engineer - Neetu Yoshi Pvt. Ltd

(2025-03 - 2026-03)

• Built and maintained WordPress sites for social media projects in Dehradun.
• Used AI tools to speed up content creation and client communication tasks.

Customer Support Engineer - Dhandhnay Group Pvt. Ltd

(2024-02 - 2025-03)

• Handled desktop support and WordPress development for social media marketing projects.
• Created Power BI dashboards for internal reporting and data tracking.

Desktop Engineer - iLeads Auxiliary Services Pvt. Ltd - Dehradun

(2023-03 - 2024-02)

• Maintained hardware, software, and network systems across client sites in Dehradun.

Customer Support Engineer - Call Connected India

(2022-03 - 2023-02)

• Supported clients through chat and email, handled technical troubleshooting, and created social media graphics using Canva.

Customer Support Engineer - iLeads Auxiliary Services Pvt. Ltd

(2022-01 - 2022-03)

• Handled chat and email support for Flipkart and Snapdeal customers (non-voice BPO).

Desktop Engineer - Bharat IT Services Pvt. Ltd

(2015-08 - 2022-01)

• Provided AMC support for FRI, Wadia Institute, hotels, and banks (UGB, SBI, BOI) for over 6 years.
• Looked after hardware, networking, UPS, and printer maintenance at multiple sites.

Desktop Engineer - CARC Pvt. Ltd

(2013-01 - 2015-08)

• Gave AMC technical support at FRI, RTO, UACS, and IRSO offices.

Desktop Engineer - RAN'S Electronic Solutions Pvt. Ltd

(2011-02 - 2013-01)

• Supported AMC desktop projects at UACS and Wadia Institute.

Bachelor of Arts - B.A. - HNB Garhwal University (2016)

Intermediate - Class XII (CBSE) - National Open University, Dehradun (2009)

High School - Class X (CBSE) - K.V. FRI, Dehradun (2007)