Customer Support Engineer - Neetu Yoshi Pvt. Ltd. - Dehradun, Uttarakhand
(2025-03)
- Design, develop, and maintain WordPress websites for social media marketing and business projects
- Leverage ChatGPT and Generative AI tools to accelerate content creation and enhance customer communication
- Manage customer support across multiple channels including email, chat, and ticketing system
- Automate workflows using AI-powered productivity tools and process optimization techniques
Customer Support Engineer - Dhandhnay Group Pvt. Ltd. - Dehradun, Uttarakhand
(2024-02 - 2025-03)
- Provided comprehensive desktop support and WordPress development services to multiple clients
- Designed and maintained interactive Power BI dashboards for internal reporting and business intelligence
- Delivered technical solutions to improve operational efficiency and client satisfaction
- Supported client projects with troubleshooting, optimization recommendations, and data analysis
- Collaborated with business teams to automate reporting processes and enhance data visualization
Desktop Engineer - iLeads Auxiliary Services Pvt. Ltd. - Dehradun, Uttarakhand
(2023-03 - 2024-02)
- Managed hardware, software, and network infrastructure across multiple client locations
- Installed, configured, and maintained desktop systems, peripherals, and networking equipment
- Performed preventive maintenance and rapid troubleshooting for desktops, printers, and network systems
- Ensured maximum system availability through proactive monitoring and issue resolution
- Maintained SLA compliance and delivered first-contact resolution for technical issues
Customer Support Engineer - Call Connected India - Dehradun, Uttarakhand
(2022-03 - 2023-02)
- Delivered technical support through chat and email channels while meeting SLA targets
- Resolved complex technical and customer issues with high resolution rates and customer satisfaction
- Created professional marketing and social media graphics using Canva and Adobe Creative Suite
- Improved customer satisfaction through prompt resolution and effective technical communication
Customer Support Engineer (E-Commerce Executive) - iLeads Auxiliary Services Pvt. Ltd. - Dehradun, Uttarakhand
(2022-01 - 2022-03)
- Managed customer communication via chat and email for Flipkart and Snapdeal e-commerce operations
- Supported digital marketing initiatives and e-commerce platform operations
- Handled order processing, inventory management, and customer onboarding procedures
- Coordinated with internal teams to improve customer experience and operational efficiency
Senior Desktop Engineer - Bharat IT Services Pvt. Ltd. - Dehradun, Uttarakhand
(2015-08 - 2022-01)
- Managed Annual Maintenance Contracts (AMC) for government agencies and financial institutions including FRI, Wadia Institute, UGB, SBI, and BOI
- Administered desktop hardware, networking infrastructure, UPS systems, and printer maintenance across multiple client locations
- Implemented preventive maintenance procedures to minimize downtime and improve system reliability
- Coordinated with client IT teams to ensure continuous business operations and infrastructure availability
- Maintained consistent on-time response rates and delivered reliable technical support over 6+ years
Desktop Engineer - CARC Pvt. Ltd. - Dehradun, Uttarakhand
(2013-01 - 2015-08)
- Delivered comprehensive AMC technical support to government research organizations including FRI, RTO, UACS, and IRSO
- Installed, configured, and maintained desktop hardware, networking devices, and printer systems
- Achieved excellent on-time response rates while resolving majority of issues during first contact
- Supported infrastructure upgrades, system migrations, and preventive maintenance initiatives
Desktop Engineer - RAN's Electronic Solutions Pvt. Ltd. - Dehradun, Uttarakhand
(2011-02 - 2013-01)
- Supported AMC desktop projects at UACS and Wadia Institute with hardware and software troubleshooting
- Maintained desktop systems, networking equipment, and peripherals for research and institutional clients
