Hi, I am an experienced Operations Lead with over 7 years of expertise across Banking, E-commerce, Fintech. I specialize in leading large customer support teams, driving compliance, and improving process efficiency. In my current role in Fintech merchant support, I manage a 30-member team, ensuring smooth operations, client satisfaction, and effective escalation handling. My strengths lie in mentoring, performance management, and implementing process improvements that enhance customer/merchant e
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Hi,
I am an experienced Operations Lead with over 7 years of expertise across Banking, E-commerce, Fintech. I specialize in leading large customer support teams, driving compliance, and improving process efficiency. In my current role in Fintech merchant support, I manage a 30-member team, ensuring smooth operations, client satisfaction, and effective escalation handling.
My strengths lie in mentoring, performance management, and implementing process improvements that enhance customer/merchant experience and operational excellence. I am passionate about building high-performing teams and delivering results that align with business goals.
industry knowledge.* Key Strengths:
Strategic Leadership & Vision
