Snigdha Chowdhury

ServiceNow Developer with 3+ years of hands-on experience designing, developing, and implementing ServiceNow solutions across ITSM and custom applications. Strong expertise in scripting, workflows, flows and module customization. Skilled in improving IT processes, enhancing platform performance, and delivering scalable enterprise solutions

ServiceNow Developer - Client: SAP Labs at Accenture (2024-06 – Present)

Working as a Servicenow Developer for client SAP Labs

• Developed customizations (business rules, client scripts, UI policy) that automated processes and improved user experience.
• Designed and implemented flows using ServiceNow Flow Designer to streamline business processes.
• Managed incidents, defects, and tasks to ensure timely resolution.
• Worked on production incidents and resolved them with optimal resolution to the issue caused.
• Worked on Service Catalog items and service request team.
• Facilitated email notifications and templates that streamlined incident and problem management.
• Worked on creating Platform Analytics dashboard which was related to GCID self service dashboard

ServiceNow Developer and Tester - Client: HSBC at Accenture (2022-11 – 2024-06)

Collaborated with client team as ServiceNow Developer and Tester on HSBC project.

• Managed ServiceNow release activities, including migration process and oversight of platform upgrades and post-upgrade testing.
• Executed unit testing, regression testing, and integration testing to ensure quality and functionality.
• Designed and executed test scenarios for various flow conditions.
• Handled manual testing conditions for flows, flow design, SLA conditions.
• Used Jira tool in this project for sprint management.

Engineering in Electronics and Communication Engineering – CMR Institute Of Technology (2022-07 – 2022-07)