Sobiya Imran Hashmi

To seek a challenging and long-term career oriented employment in a growing and reputed organization that will provide an opportunity to develop career and contribute to the growth of the organization.

I.T. SPECIALIST REQUEST MANAGEMENT - TELEPERFORMANCE (OPERATIONS)

(2020-11)

Managing large amounts of technical troubleshooting and user support.

• Managing large amounts of technical troubleshooting.
• Generating & re-setting user's password.
• Creating new password for users.
• Identify and assess users' needs.
• Build trust with user's accounts through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools.
• Meet user's service team targets.
• Handle users complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of users interactions.
• Follow up & resolution of termination, unlocking account & resetting password tickets.
• Take the extra mile to resolve users technical issues.

TRANSACTION PROCESSING NEW ASSOCIATE - ACCENTURE (OPERATIONS)

(2017-04 - 2020-08)

Reviewing advertisements and maintaining productivity metrics.

• Act as a reviewer to review 300 advertisements on daily basis.
• Completing the SRT time of 7.30 on daily basis.
• Maintaining productivity of 40 hr. per day.
• Provide feedback to the team leaders about product / process.
• Providing colleagues productivity report to Team leader on daily basis.
• Acting as a mentor and collating Data on daily basis for Ads review failure, Common Jobs ids, Maintaining Attendance on excel sheet of every employee.
• Highlighting the SRT time with productivity and deficit on daily basis to team leader to keep a tracker of every employee.

TEAM LEADER IN BACK OFFICE (HO SUPPORT) - INDIA INFOLINE GROUP

(2010-02 - 2012-04)

Providing customer support and managing team operations.

• Proving customer support to their clients.
• Making relationship in between the clients and the company.
• Handling queries and providing solution of their problems.
• Can efficiently handle customer situations and complain resolution.
• Answering incoming telephone calls and Providing standard information and directions to customers Conveyed in a reassuring manner step by step instructions to resolve application issues.
• Making outbound calls to make verification of sales for different clients and for different campaigns.
• Member of sales services team to solve customer queries regarding sales.

B.Com - Commerce - University of Mumbai

MBA - Finance - ITM University