Branch manager_SME-Mortgage Vertical at SATIN FINSERV LIMITED (2024-06 – Present)
- Lead Generation: Identifying potential SME clients through various channels, including field visits and cold calling.
- Client Acquisition: Explaining loan products and their benefits, assessing customer eligibility, and collecting necessary documentation.
- Sales Target Achievement: Meeting or exceeding sales targets for cross-selling, enhancing, and upgrading relationships with HNW (High Net Worth) customers.
- Loan Disbursement: Managing the process of disbursing approved loans to clients.
- Loan Repayment: Ensuring timely repayment of loans and managing any related issues.
- Product Knowledge: Maintaining a thorough understanding of the company's loan products and services.
- Customer Relationship Management: Building and maintaining strong relationships with clients to ensure customer satisfaction.
Area Sales Manager at NOCPL BC OF DCB BANK (2022-09 – 2024-05)
- Sales Target Achievement: Ensuring the team meets or exceeds assigned sales targets for microfinance products and services.
- Sales Strategy Implementation: Developing and executing effective sales strategies to drive business growth and expand market reach within the assigned area.
- Client Relationship Management: Building and maintaining strong relationships with clients, including conducting personal discussions, verifying KYC information, and ensuring customer satisfaction.
- Credit Risk Mitigation: Working with credit officers to assess loan applications, verify applicant information, and mitigate potential credit risks.
- Market Research and Analysis: Conducting market research and analysis to identify potential opportunities and challenges in the assigned area.
Sr.Branch Manager at RBL FINSERV (2022-04 – 2022-09)
Manage branch operating costs, including acquisition and operations. Ensure superior customer experience and handle service issues, including collections and pre-closures. Conduct regular performance reviews of employees.
Branch manager at NOCPL BC OF DCB BANK (2019-08 – 2022-03)
The Branch Manager will oversee branch profitability, target achievement, portfolio quality, cost management, and customer experience. Involves regular employee performance reviews, coordinating disbursements, and managing recoveries.
Branch manager at SPANDANA SPHOORTY FINANCIAL LTD (2018-08 – 2019-08)
- Maintain and optimize branch profitability.
- Monitor branch targets in numbers and volumes.
- Ensure superior underwriting and work closely with collections.
- Manage branch operating costs, including acquisition and operations.
- Ensure superior customer experience and handle service issues, including collections and pre-closures.
- Conduct regular performance reviews of employees.
- Coordinate with the operations team for disbursements after credit approval.
- Work with the recovery team to manage interest recovery from defaulters.
Branch Operation Executive at Light microfinance (2018-01 – 2018-07)
- Drive process improvements to optimize credit operations workflows and turnaround times.
- Implement technology solutions to enhance efficiency and accuracy in credit decision-making.
- Monitor and analyze key performance indicators (KPIs) for the department.
