Sofia Ali Soffi

Motivated and people-oriented BA Psychology graduate with experience in psychology internship, BPO telecalling, and HR recruitment. Skilled in communication, candidate handling, customer interaction, active listening, and problem-solving. Able to work in fast-paced environments with strong interpersonal and organizational abilities.

Psychology Intern - Psychline

• Assisted in mental health awareness and psychology-related support activities.
• Communicated empathetically with clients and maintained professionalism.
• Observed counseling and behavioral support processes.
• Helped with documentation, coordination, and client interaction.

BPO Telecaller Executive - iEnergizer

• Managed inbound and outbound customer calls.
• Handled customer queries and resolved issues professionally.
• Maintained communication records and updated customer information.
• Achieved communication and customer service targets.

HR Recruiter - Quess Corp

• Sourced candidates through job portals and databases.
• Conducted initial screening and interview scheduling.
• Coordinated with candidates and hiring teams.
• Assisted in recruitment and onboarding processes.

Bachelor of Arts - Psychology