Sofiur Talukdar

Results-driven Senior Executive in Collections with over 3 years of experience in EMI collection, debt recovery, customer handling, field visit management, and portfolio tracking. Skilled in communication, negotiation, customer relationship management, and payment recovery processes. Proven ability to work efficiently under pressure while maintaining professionalism and fostering positive customer interactions.

Committed to driving organizational growth and enhancing collection efficiency in the banking and financial services sector.

SR Executive – Collections - HDFC Bank (Digitide Solution)

(2025-02)

• Handling EMI collection and payment recovery activities.
• Managing customer follow-ups and field visits.
• Maintaining collection records and portfolio tracking.
• Achieving assigned collection targets through effective communication and negotiation.

Collection Executive (DRA) - HDFC Bank - M/S The North East Service and Traders

(2023-03 - 2024-12)

• Managed customer accounts and overdue EMI collections.
• Conducted field visits and customer interactions.
• Maintained customer relationships while ensuring recovery targets.
• Assisted in payment resolution and recovery planning.

Collection Executive - Bajaj Finance Ltd. - ABS Agency

(2022-12 - 2023-02)

• Performed EMI follow-up and debt collection activities.
• Coordinated with customers regarding pending payments.
• Supported portfolio management and field operations.

Bachelor of Arts - BA - Gauhati University (2015 - 2015)

Higher Secondary - HS - AHSEC (2012 - 2012)

Matriculation - HSLC - SEBA (2005 - 2005)