Sofiya Khan Korpe

Results-driven Social Media Manager, Digital Marketing Professional, UGC Creator and Customer Service Leader with 9+ years of experience across customer service, HR recruitment, administration, fundraising, team leadership and digital marketing. Experienced in social media strategy, content creation, influencer outreach, SEO, Canva, WordPress, analytics, email marketing and community management. Passionate about building brands through engaging content and authentic storytelling.

Social Media Manager & Content Creator at Freelance (2024-01 – Present)

• Manage Instagram, Facebook & LinkedIn, create reels, campaigns, captions, Canva creatives, coordinate influencers, analyze engagement.

Customer Care Supervisor at JTRM Charitable Trust (2015-01 – 2021-12)

• Promoted from representative to supervisor. Led fundraising campaigns, supervised and trained teams, handled inbound/outbound calls, generated leads, improved operations.

HR Recruiter at ITS Software Pvt. Ltd. (2011-01 – 2012-12)

• Candidate sourcing, interview coordination, recruitment for IT & non-IT roles, client management including Tech Mahindra, Oracle Financial Services, Datamatics, EY and Hitachi.

Administrative Executive at Big Bull Investment (2010-01 – 2011-12)

• Office administration, vendor coordination, procurement, reception and facilities management.

Senior Customer Service Associate at Wipro BPO (2008-01 – 2009-12)

• Handled US customer support, billing disputes, gas connection services and issue resolution.

Part-time Lecturer & Home Tutor at Self-Employed (2018-01 – Present)

• Teaching English, Political Science, Sociology and Psychology.

M.A. in Political Science – SNDT University

Bachelor of Mass Media in Mass Media – Mumbai University

HSC & SSC – Maharashtra Board