Sales / Targets / B2B Lead Generation Specialist - Divinitus marketing solutions LLP - Mumbai, India
(2025-10 - 2026-08)
B2B Lead Generation / Sales.
- Successfully generated number of high-quality leads within the first quarter of employment, exceeding targets.
- Developed and executed targeted email marketing campaigns
- Conducted cold calling and warm calling to identify and engage potential clients, generating qualified leads for the sales pipeline
- Managed high-volume outbound calling campaigns (bomb calling) while maintaining quality conversations and conversion focus
- Handled inbound and outbound leads, ensuring timely follow-ups and nurturing prospects through the sales funnel
- Worked across multiple regions and time zones, adapting communication style based on geography and client expectations
- Promoted and explained IT products and solutions, aligning offerings with client business needs
- Qualified leads based on budget, authority, need, and timeline (BANT) to improve conversion efficiency
- Maintained and updated CRM systems with accurate lead information, call notes, and follow-up actions
- Collaborated with the sales team to schedule meetings, demos, and hand over sales-ready leads
- Consistently achieved daily/weekly call targets and lead generation KPIs
- Built and maintained a strong prospect pipeline through continuous outreach and relationship building
Sales / Senior Csr B2C - FW Home furnitures pvt ltd - Mumbai, India
(2024-06 - 2025-08)
- Omnichannel Support: Handling customer interactions via calls, emails, and chats
- Sales Facilitation: Assisting with sales processes (likely order placement/upgrades)
- Post-Sale Management: After-sales support including order tracking and delivery coordination
- Issue Resolution: Addressing customer grievances and service recovery
- CRM Operations: Maintaining customer records and interaction logs (implied by tracking)
Sr. Csr - RADIUS - Mumbai, India
(2023-02 - 2024-02)
- Consistently met or exceeded monthly performance metrics, including call quality scores and average handle times.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in a timely manner.
- Mentored junior CSRs, sharing knowledge of best practices and techniques for driving positive customer outcomes.
- Increased team productivity by providing comprehensive training to new CSRs on company policies and best practices.
- Reduced response times, effectively managing high call volumes during peak hours.
- Fostered a positive workplace culture through active participation in team meetings, contributing ideas for enhancing collaboration among staff members.
- Developed troubleshooting guides for common customer concerns, expediting issue resolution timeframes.
Sales / Target / Lead Generation Specialist - Datamatics Business Solutions - Mumbai, India
(2020-03 - 2023-01)
- Achieved sales targets through proactive cold calling and outbound lead generation campaigns.
- Qualified prospects using the BANT (Budget, Authority, Need, Timeline) framework to identify high-potential opportunities.
- Scheduled qualified appointments for the sales team, ensuring a strong and consistent sales pipeline.
- Engaged with clients across various industries, building rapport and maintaining professional customer interactions.
- Consistently met and exceeded target-based KPIs in a fast-paced sales environment.
Sr Csr / Upselling - Mtech Services - Mumbai, India
(2016-11 - 2020-01)
- Enhanced customer satisfaction by addressing and resolving complex inquiries in a timely manner.
- Mentored junior CSRs, sharing knowledge of best practices and techniques for driving positive customer outcomes.
- Increased team productivity by providing comprehensive training to new CSRs on company policies and best practices.
- Skillfully navigated CRM systems to accurately document all customer interactions, maintaining an up-to-date record of case histories.
- Achieved higher customer retention rates with personalized service and follow-up interactions.
- Streamlined communication for improved efficiency by developing and implementing new CSR protocols.
