Sohelkumar Patel
Sr. Sales Coach and Quality Assurance
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About
A skilled problem solving, Goal oriented team player. Passionate about the work.
Experience
Rah legal knowledge process pvt. ltd. ‘’’’ mumbai
Sr. sales coach & quality assurance Jan 2023- MAY 2023
Handled a multi-disciplinary 15 associates team to focus and achieve assigned daily, weekly and monthly sales targets Extensive product, process, call quality and refresher training to enhance the sales performance
Call quality audit, refresher training’s and call to call feedback by documentation with weekly and monthly audit report to the stake holders
Developed strategic insights across 2 product teams, including revenue, marketing and operations departments
Focused mentorship for on the job training to ensure new staff is qualified for their role and responsibilities with quality standards
On floor support for OJT, medium quartile and bottom quartile, Escalation and sales conversion call handling
Conducted after training certification and onboarding process
WONCORE GLOBAL SOLUTIONS PVT. LTD. mumbai
Sr. Quality Analyst (International process UAE) Sept 2021- NOV2022
Handled a team of 3 Quality Analyst and 1 sales trainer to ensured the streamlined quality process management
Preparation of audit sampling to assigned and achieve teams daily, weekly and monthly audit targets
Preparation of weekly and monthly call audit and RCA reports to analyze the call quality trend
Call audit and call to call feedback for AOI and performance improvement
On floor support for OJT, medium quartile and bottom quartile
Call calibration, RCA audit, PKT formats, Refresher training for process updates and repeat defaulters
Handling of escalation and sales conversion calls, DSAT & CSAT survey audits
Conducted after training certification and onboarding process
MEDLIFE INTERNATIONAL PVT. LTD. MUMBAI
Quality Analyst AND PROCESS TRAINER Aug 2018-SEPT 2021
Ensured successful execution of training needs and training analysis
Measured training program effectively to provide qualified staff on board
OJT training and refresher training to ensure the sales targets assigned during OJT period
Conducted weekly calibration session with sales team leaders to maintain the consistency in quality parameters
Review content at regular intervals to ensure all updates are incorporated
Perform ticket audits of each operations team, ensuring proper documentation and work flow of service request
RCA, ACPT, FATAL ERROR, DSAT, CSAT, PIP audits and call to call feedback and documentation
On floor support for OJT, medium quartile and bottom quartile, Escalation and sales conversion call handling
On floor process deep check and PKT evaluations to improve on call performance
Conducted after training certification and onboarding process
NOBLE PLUS MEDICHEM PVT. LTD. MUMBAI
RETAIL SUPERVISOR, Registered pharmacist Mar 2018-AUG 2018
Retail store management and staff management to achieve daily sales targeted
Inventory control and data analysis for daily, weekly and monthly targets
Upselling and cross selling of private label products
Shrinkage management to maintain the staff availability
KRYPTON HEALTHCARE PVT. LTD. MUMBAI
AREA BUSINESS DEVELOPMENT MANAGER APR 2016-FEB 2018
Research prospective accounts in targeted markets, pursue leads and follow through to a successful agreement
Developing the team team of efficient and proficient executives to ensure and achieve the daily, weekly and monthly targets
Lead the team of 7 sales executives and assigned the set weekly and monthly targets
Follow the latest industry development and stay up-to-date on corporate competitors, Vendor and distribution management
OLYMPUS LIFE SCIENCE PHARMA MUMBAI
SALES EXECUTIVE feb 2010-JUN 2013
Product promotion and sales analysis to identify the new prospects
Retention of old prospects to achieve and maintain the monthly targets
Manual visits and out calling to the targeted customers to ensure the consistent sales
Working on areas of improvement to generate the additional revenue
Data management to prepare the weekly and monthly sales reports unichem laboratories pvt. Ltd. MUMBAI
SALES EXECUTIVE DEC 2008-JAN 2010
Product promotion and sales analysis to identify the new prospects
Retention of old prospects to achieve and maintain the monthly targets
Manual visits and out calling to the targeted customers to ensure the consistent sales
Working on areas of improvement to generate the additional revenue
Data management to prepare the weekly and monthly sales reports
Project Experience – Internal Process MEDLIFE INTERNATIONAL PVT. LTD.
Delivery/ Service Improvement Project
Drove the strategic audit plan by leading the of 3 quality analyst for order cancellation to find the exact reason of orders cancellation through RCA audits and ACPT analysis (Duration 90 days – frequency) Jan 2021- JUN 2021
In collaboration with operation heads to find the exact cause for the cancellation the audit trial conducted on 0 associates The project help to gain the additional business of 8% - 10% to achieve overall growth of the revenue target The project improved the overall quality performance of the quality process management and revenue generation
Education
Bharati vidyapeeth (B E S Institute of pharmacy) New Mumbai
[Second Degree Certification] Diploma in Pharmacy j. s. m. collage of arts, science and commerce Raigad - Alibag
Bachelor of Science, BIOLOGY
V M PILANKAR JUNIOR COLLAGE Raigad - Alibag hsc science Mumbai university
