Sohvil Solanki

Overall 8.4 years of experience in Product Support with proven ability to analyze, diagnose and resolve Client issues of Application and product. Experienced in providing comprehensive technical support to users and resolving complex issues. Detail-oriented team player with strong organizational skills.

Ability to handle multiple projects simultaneously with a high degree of accuracy. Working as Operations and Production Analyst in 24*5 IT Operations and Support from last 3+ years and having hands on experience in L2 production support for Healthcare domain. Currently managing the team of 5 production support analyst.

Experience in handling customer issues and end customer incidents via problem identification, logging and tracking, troubleshooting, resolution, and escalations, as required. Delivering support to existing business users and investigating and resolving application errors, data discrepancies and queries.

Senior Product Analyst at Exxat System (2021-05 – Present)

Providing 24x5 L2 Support for Production environment and application with focus on analysis, diagnosis and resolution of Client issues.

• Involved in providing 24x5 L2 Support for Production environment and application.
• Involved in creating manual powerBI reports.
• Involved in monitoring of system for several clients and issue related to systems.
• Involved in analysis and investigation of issue and provide RCA to respective teams.
• Troubleshoot and investigate the issue on code level, data level, query level.
• Responsible in communication with different clients for analysis and resolution of the issue.
• Coordinating with other teams handling upstream and downstream systems.
• Interact with cross function/technical teams for investigation of the issues.
• Actively working on data fix and real-time queries from customer by amending the database.
• Providing quick fixes to the issues identified in live systems.
• Timely fix of production problems encountered & troubleshoot the issue for the business users.
• Working on request raised by the clients in form of tickets within defined SLA.
• Working as standby support over the weekends for issues.
• Supported for releases and deployments over the weekends.
• Resolving tickets received from clients within defined SLA.
• Prioritization and resolution of L1 & L2 tickets.
• Train the new team members, understand the process and providing the guidance.
• Analyzing product data to make product recommendations.

Data Analyst at NUMERATOR (2017-09 – 2021-04)

Working on data analysis for different Retailers of U.S and Canada markets and providing strategic insights to clients.

• Working on different Retailers of U.S and Canada markets promoters.
• Provide the clients the data of there requirement using different type of platform.
• Help the clients to take strategic decision using data with involving U.S team.
• Using provided data to client, they can determine how competing retailers products and brands works to promote data.
• Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
• Coordinating with other teams handling upstream and downstream systems.
• Train the new team members, understand the process and providing the guidance.
• Analyzing product data to make product recommendations.

Internet Analyst at REVOKARMAHUB (2014-07 – 2017-06)

Performing SQL queries and analysis for data insights and client reporting.

• Perform Specify queries to give better result of provided data.
• Connect with client for better understanding of data.
• Analyze data and import as per client requirement.
• Work of sql and excel to create client data and reports.

Bachelor of Engineering in Computer Science and Engineering – Parul University (2014-07 – 2017-06)

Diploma – Sigma Institute of Engineering (2011-08 – 2014-06)