Som Nath Roy

Dedicated HR Recruiter with 9+ years in BPO operations, now focused full-time on recruitment. Hands-on experience sourcing, screening, and coordinating candidates for BPO and IT roles using CRM. Skilled in telephonic screening, vocabulary assessment, and pipeline management. Currently pursuing PGDHRM and certified in AI Prompt Engineering. Driven to connect great talent with the right opportunities.

HR Recruiter - Kizen Private Limited - Remote — Work from Home

(2025-12 - 2026-05)

• Sourced and screened candidates for BPO/IT roles via Kizen CRM, managing the full recruitment pipeline from outreach to interview scheduling.
• Evaluated candidate vocabulary and spoken English proficiency, advancing only well-prepared candidates to client interviews.

Support Specialist - Revolut - Remote, Greater Kolkata Area

(2023-04 - 2023-07)

Profiled customer needs across voice and chat channels; maintained 80% FCR and 90% NPS using structured SOPs.

Customer Support Associate - Amazon Development Centre - Remote

(2022-08 - 2023-11)

Resolved technical, billing, and subscription queries within AHT targets across concurrent projects.

Customer Support Associate - Xplore Tech Services Pvt. Ltd. - Kolkata

(2019-11 - 2022-07)

Managed end-to-end customer lifecycle and informally coached new joiners on SOPs and call handling.

Computer Operator & Call Attendant - E-Matrix.com - Howrah

(2015-08 - 2019-09)

Handled inbound and outbound calls advising customers on AMC packages and repair timelines.

Tele Caller - AG Marketing - Howrah

(2014-06 - 2015-06)

Sold postpaid SIM plans through consultative outbound calling, consistently meeting sales targets.

PGDHRM - Human Resources Management - Bhairab Ganguly College (2026-01)

BA - English - Bhairab Ganguly College