Somashekhara Chandrappa

Results-driven customer service and transaction processing professional with over six years of combined experience in BPO, hospitality, and customer relations. Proven ability to manage high-volume interactions, resolve complex issues analytically, and maintain strong customer relationships. Skilled in data analysis, report preparation, and cross-functional collaboration in fast-paced environments.

Advisor II – Transaction Processing - Concentrix Daksh Service India Pvt Ltd - Bengaluru, India

(2019-03 - 2026-05)

• Managed end-to-end transaction processing, ensuring accuracy and full compliance with company standards.
• Built and maintained relationships with existing customers while identifying new business development opportunities.
• Resolved escalated customer issues by applying analytical thinking and data-driven solutions.
• Gathered, organised, and analysed financial data to prepare detailed client reports supporting informed decision-making.
• Attended industry seminars and conferences to stay current on best practices and process improvements.

Front Office Executive - Apollo Sindoori Hotels Pvt Ltd - Bengaluru, India

(2018-06 - 2019-01)

• Welcomed guests and delivered exceptional front-desk service in a high-volume hotel environment.
• Processed payments, issued receipts, and maintained accurate billing for all transactions.
• Handled inbound calls and responded to customer e-mails regarding queries and complaints professionally.
• Coordinated office events, monitored inventory levels, and provided cross-departmental support during peak periods.
• Maintained accurate daily attendance records, administrative documentation, and front-desk activity reports.

Customer Relationship Officer - Hinduja Global Solutions Ltd - Bengaluru, India

(2012-05 - 2013-10)

• Consulted with customers to resolve billing disputes and service-related issues, improving satisfaction rates.
• Maintained comprehensive records of customer interactions, transactions, and complaints using CRM tools.
• Identified and executed upselling opportunities for existing customers, contributing to revenue growth.
• Provided technical assistance to efficiently resolve customer inquiries and reduce resolution time.

Bachelor of Arts - Economics - Government Arts College, Chitradurga (2017-05)

Pre-University Education - Economics - Government Boys Junior College, Chitradurga (2012-03)