Somi

Operations and Project Coordination professional with nearly two years of experience driving global service delivery, vendor coordination, and SLA-driven ticket operations across multiple countries and time zones. Proven track record of supporting 95%+ SLA compliance through structured tracking, proactive stakeholder communication, and process documentation. Skilled in stakeholder coordination, operational reporting, Advanced Excel, Power BI, and AI-assisted productivity to improve reporting, documentation, and operational efficiency.

Seeking to contribute operational excellence and project coordination expertise to a global Operations, PMO, or Service Delivery team.

Project Coordinator - Solyssey - Canada – Remote

(2025-12)

• Own end-to-end coordination of global field service delivery workflows via Odoo Helpdesk, managing live tickets from intake through closure while supporting 95%+ SLA compliance across multiple countries and time zones.
• Partner with clients, vendors, and field engineers to resolve execution issues in real time through proactive communication and structured follow-ups.
• Source vendors and coordinate RFQs while balancing cost efficiency, service quality, and client requirements.
• Coordinate multi-time-zone scheduling for pre-activity calls and on-site execution, ensuring seamless collaboration across global stakeholders.
• Follow established Standard Operating Procedures (SOPs) while preparing Site Visit Reports (SVRs), operational documentation, and status communications to maintain service quality and operational consistency.
• Leverage AI productivity tools to streamline reporting, create professional business presentations, prepare business documents, and improve day-to-day operational efficiency.

Sales Coordinator - PC Solutions Pvt. Ltd. - Delhi, India

(2024-09 - 2025-10)

• Coordinated B2B order processing, documentation, invoicing, and customer communication, supporting consistent on-time delivery.
• Built and maintained operational trackers using Advanced Excel and Google Sheets to monitor order status, dispatches, and follow-ups.
• Collaborated with logistics and internal teams to strengthen delivery coordination and support daily business reporting.

B.Tech - Electronics & Communication Engineering - Manav Rachna International Institute of Research and Studies (2022)

Diploma - Electronics & Communication Engineering - Meera Bai Institute of Technology (2019)