Assistant Manager - Mathaqat Foods Company - Medina
(2023-01)
- Mentored team members to enhance professional development and accountability in workplace
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Reviewed sales and gross profit report to assess company efficiency
- Supervised day-to-day operations to meet performance, quality and service expectations
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets
Restaurant Supervisor - A H Al Gosaibi & Bros Foods Co. - Jeddah
(2016-01 - 2021-12)
- Boosted customer satisfaction and service delivery to strengthen customer loyalty
- Hired, trained and mentored staff to meet and exceed high quality standards
- Developed and implemented standard operating procedures to maintain smooth operations
- Conducted weekly and monthly staff meetings to review performance and discuss upcoming events
- Coordinated team members with focus on productivity, efficiency and enhanced customer experience
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements, and top service standards
- Coordinated with vendors to guarantee timely delivery of food and beverage supplies
- Monitored food preparation, production, and plating for quality control
- Monitored food inventory and supplies to prevent waste
Senior Steward - Sea Queen Hotel - Kerala
(2013-06 - 2014-07)
- Followed company safety and security policies and procedures when reporting maintenance needs and unsafe work conditions
- Folded napkins and prepared silverware sets to provide adequate supply for host station
- Greeted new customers, discussed specials, and took drink orders
- Maintained customer satisfaction by clarifying questions about orders and specialty items
- Trained new waitstaff on proper food handling, customer service and safety procedures
- Utilized proper storage bins to organize and transport kitchen equipment to stewarding room for storage purposes
- Tasked with removal of garbage and refuse, mopping and sweeping floors and washing walls
- Greeted guests and asked open-ended questions to help determine needs and offer options
Industrial Trainee - Jaisal Villas - Jaisalmer, Rajasthan
(2012-12 - 2013-05)
- Reviewed and updated standard operating procedures per specifications
- Organized and prepared workstations and materials needed for operations to maximize productivity
