Sonali Jha

Banking professional with experience in branch operations at Axis Bank. Skilled in customer servicing, transaction processing, KYC documentation, Finacle operations, and MIS reporting. NISM VA & VB certified with a strong understanding of financial products. Looking to build a long-term career in Operations within the Asset Management industry.

Assistant Manager - Axis Bank - Gorakhpur

(2026-01 - 2026-05)

• Managed daily branch operations, ensuring strict regulatory compliance and accuracy in high-volume transaction processing (NEFT, RTGS, IMPS).
• Handled end-to-end account management, including opening, closure, KYC documentation, and routine servicing utilizing Finacle.
• Executed inward/outward cheque clearing and resolved complex customer queries to maintain excellent service standards.
• Prepared daily MIS reports using Microsoft Excel for internal performance tracking and cross-functional coordination.

Master of Commerce - M.Com - DDU University, Gorakhpur (2015 - 2017)

Bachelor of Commerce - B.Com - DDU University, Gorakhpur (2012 - 2015)