Sonam Pal

As an HR professional with nearly 2 years of experience in recruitment and operations, I seek to leverage my expertise in talent acquisition and process optimization to drive organizational growth.

HR Operations Analyst - LMDmax Corp - Virtual

(2024-09 - 2026-06)

• Conducted pre-screening interviews for candidates applying for delivery driver positions at Amazon, ensuring that only qualified candidates progressed to the next stages of the hiring process. Successfully screened over 150 candidates per month, improving recruitment efficiency by 30%.
• Streamlined candidate evaluation processes by introducing a standardized interview format, reducing interview time by 20% while maintaining high-quality assessments with Job requirements.

Online Marketing • Internship - Ludifu - Virtual

(2023-03 - 2023-04)

• Completed the LUDIFU Student Partner (LSP) Program, focusing on developing skills in HR, Marketing, Business Development, and Entrepreneurship. Gained practical knowledge and experience that can be applied in future roles within HR and management.

Customer Support Executive - Addicor Technologies Private Limited - Virtual

(2022-03 - 2024-02)

• Managed over 80 customer queries daily through chat, ensuring timely and effective resolution of customer issues. Maintained up-to-date knowledge of products, systems, processes, and policies to enhance customer interactions and satisfaction.

Customer Support Executive - Amazon - Virtual

(2021-08 - 2021-11)

• Managed over 70 customer queries daily, employing a solution-based approach to address customer needs effectively. Developed tailored plans to resolve complaints quickly and enhance overall customer satisfaction.

Diploma - Human Resource Management - INTERNSHALA (2024 - 2024)

Master of Arts - M.A. - Indira Gandhi National Open University (IGNOU) (2018 - 2021)

Diploma - PG Diploma In Translation - Indira Gandhi National Open University (IGNOU) (2020 - 2020)

Diploma - Computer Technology - DOEACC Centre (Formerly CEDT Aurangabad) (2010 - 2011)

B.A Eng.(hons.) - English - School Of Open Learning, University Of Delhi (2007 - 2010)

Senior Secondary (XII) - Commerce - Navyoug School, Peshwa Road (2007 - 2007)

Secondary (X) - CBSE - Navyug School, Peshwa Road (2005 - 2005)