Sonashree S

An experienced Atlassian Administrator with 3+ years of hands-on experience implementing Atlassian Jira Software, Confluence, and Jira Service Management, Bitbucket and implementing business solutions cloud environments.

DevOps Engineer - DevTools - Bangalore

(2023-09)

• Sound knowledge of Software Development methodologies (Waterfall, Agile (Scrum/Kanban)) aligned to SAFe methodology for large enterprise teams of 1000+ users
• Experience in Jira Software Cloud and accredited with Atlassian Cloud Simulation Migration.
• Implementation of Project management Software – Jira and defining workflows as per business requirements. Provided User Trainings and Demos for the project
• Designed custom issue type schemes for 3 enterprise clients separating Dev (Story, Bug, Task, Spike) and Business (Change Request, Approval, Risk) issue types - keeping project boards clean and role-relevant
• Built tailored screen schemes with separate Create, Edit, and View screens per issue type - ensuring developers only saw technical fields while business stakeholders saw status, priority, and comments.
• Built Rovo Agents for enterprise customers to automatically generate Confluence pages by consolidating project information upon ticket closure.
• Designed and applied custom permission schemes across 30+ projects for a financial services client, restricting issue deletion to admins only and separating create/edit/transition permissions by role (Dev, QA, Business) - meeting internal audit requirements.
• Configured Incoming Mail Handler to automate ticket creation by integrating a service email account, ensuring seamless issue tracking without manual intervention.
• Configured request types, service portals, SLAs and agent access within service projects to streamline customer support operations and enhance team efficiency.
• Documented runbooks, deployment procedures, architecture diagrams, and incident post-mortems on Confluence, improving team knowledge sharing and onboarding efficiency.
• Established Webhook integration between Jira and ServiceNow to enable real-time, seamless data synchronization across both platforms.
• Used Bitbucket for source code management, branch strategies (GitFlow), and integrated it with Jenkins CI/CD pipelines to trigger automated builds on pull requests and merges.
• Have successfully integrated Jira and Servicenow. Migrated data from Asana to Jira. Expertised in CSV import/export
• Configured automations, plugins, dashboards, and filters to optimize workflows and deliver an intuitive, user-friendly experience
• Plugins : ScriptRuner for jira, XRay Test Management, PowerBI Connector, Rich filter, Checklist for jira, ESignature, Zephyr Squad, EasyBI connector

Bachelor of Technology - Electronics and Communication - Malnad College of Engineering (2019-08 - 2023-08)

Pre-University - Vagdevi PU College (2017-05 - 2019-04)