Soni Saraswat

MCA (AI) graduate with 5 months of experience as a NOC Engineer and hands-on expertise in Web Development. Proficient in HTML, CSS, JavaScript, React.js, Python, and MySQL. Experienced in network monitoring, incident management, troubleshooting, and IT infrastructure support. Strong analytical and problem-solving skills with the ability to perform effectively in fast-paced technical environments.

NOC ENGINEER - IQ INFOTECH & CO

(2025-09)

• Monitored network performance, servers, and overall IT infrastructure using enterprise monitoring tools.
• Identified, troubleshot, and resolved network and system-related incidents within defined SLA timelines.
• Escalated critical issues to higher-level support teams to ensure timely resolution.
• Maintained network performance dashboards and generated daily/weekly operational reports.
• Coordinated with internal teams and external vendors for effective incident resolution.
• Prepared and maintained network status reports and technical documentation.

Master of Computer Applications (MCA) - Artificial Intelligence - Gautam Buddha University (2022 - 2024)

Bachelor of Science - B.Sc. - CCS University (2019 - 2022)

Intermediate - 12th - JP International School (2018 - 2019)

High School - 10th - JP International School (2015 - 2016)