Sonia Akhtar

Dedicated supply chain professional seeking a supervisory role. Proven track record of improving workflow efficiency, utilizing modern Warehouse Management Systems (WMS), and maintaining strict safety compliance to ensure timely product delivery.

Support Executive - OneTracker Technologies Pvt. Ltd.

(2025-01)

• Assisted customers with queries and efficient problem resolution.
• Maintained accurate customer records and comprehensive support documentation.
• Coordinated with internal teams to ensure timely resolution of complex operational concerns.
• Provided professional customer service through phone calls, emails, and other support channels.
• Utilized and managed core Warehouse Management System (WMS) tools and platforms, including ICS, C3, DockSmart, MobileDock, and the Winnings portal to streamline facility tracking and workflow efficiency.

B.Com (Honours) - Commerce - Dakshin Kamrup College (Gauhati University) (2025-06)

Higher Secondary - Aiat Senior Secondary School (Chaygaon College) (2022-06)

HSLC - Saraswati Shiksha Niketan, Mirza (2020-06)