Sonia Narula

Goal oriented, experienced, driven professional seeking position where I can utilize communication skills to perform the tasks associated with this job and contribute to overall productivity of the team.

Senior Analyst at Concentrix Daksh Services India Pvt Ltd (2025-05 – Present)

• Resolved all customer complaints in a professional manner while prioritising customer satisfaction.
• Shared best practices for customer service.
• Handled calls regarding complaints and queries from a variety of customers.

Senior Analyst at Barclays Global Service Centre Pvt. Ltd. (2022-05 – 2024-10)

• Resolved all customer complaints in a professional manner while prioritising customer satisfaction.
• Shared best practices for customer service.
• Handled calls regarding complaints and queries from a variety of customers.

Customer Service Executive at Concentrix Daksh Services India Pvt Ltd (2018-11 – 2021-11)

• Resolved all customer complaints in a professional manner while prioritising customer satisfaction.
• Shared best practices for customer service.
• Handled calls regarding complaints and queries from a variety of customers.

Customer Care Executive at Sitel India Pvt. Ltd. (2017-12 – 2018-11)

• Resolved all customer complaints in a professional manner while prioritising customer satisfaction.
• Shared best practices for customer service.
• Handled calls regarding complaints and queries from a variety of customers.

Bachelor of Commerce in Commerce – Delhi University

12th from CBSE – G.D Goenka Public School